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<br /> 9.7 Approximate value of Data General MV inventory in stock at any <br /> given time: Austin, approximately $1.2 million <br /> 9.8 Can your company provide diagnostic support utilizing remote <br /> dial-up facilities? <br /> YES X NO COST N/C <br /> 9.9 Can your company perform immediate remote hardware and/or software <br /> diagnostics which can exercise the system and peripherals and <br /> identify failed or marginal components? <br /> YES X NO COST N/C <br /> 9.10 Can your company store Data General MV diagnostics or equivalent <br /> on the system disk (in order to speed up the diagnostic process)? <br /> YES X NO COST N/C <br /> 9.11 Does your company provide credit for downtime due to equipment <br /> malfunction on inability to obtain spare parts in a timely manner? <br /> YES X NO <br /> Briefly explain credit policy: <br /> Downtime credits are negotiable and can be determined upon <br /> award of this RFP. <br /> <br /> 9.12 Should the City wish to sell the equipment during the term of the <br /> maintenance agreement, does your company give a refund for any <br /> prepaid amounts? <br /> YES X NO <br /> .13 If your company is awarded the maintenance contract, will you <br /> execute a "Performance Bond" (sample attached), for an amount <br /> equal to the amount of the awarded contract plus 10%? <br /> YES NO X <br /> As the current maintenance vendor of record, Data General has <br /> provided the City of San Marcos with exemplory maintenance service <br /> over the years. In consideration of Data General's past <br /> performance, Data General requests that the City of San Marcos <br /> waive the requirement for a Performance Bond. <br /> 19 <br />