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<br /> B. PRE-CONTRACT INSPECTION. Pre-contrad time of system installation and make them available (ull time
<br /> inspection is required for all equipment except devices covered by for Remote Assistance provided by the CSC for the duration
<br /> DGC warranty or maintained by DOC immediately, before their of this Agreement. In addition, the, Customer agrees. to
<br /> inclusion under this Agreement. Coverage for particular devices may permit DOC to utilize the Machine-Inìtiated function on
<br /> be withheld or delayed if pre-contract. inspection reveals that a systems equipped with. this feature. Customer will also
<br /> device is not the same device quoted or is in need of refurbishment, provide. DGC. with user-passwords necessary for system
<br /> or if the lead time indicated in the quotation for a CPP ProdUct has access, comply withDGC requests to load diagnostic media,
<br /> not expired. Customer agrees to pay DGC's charges for any required provide online system storage for DGC CoResident
<br /> pre-contract inspeciion. No charge is made for pre-contract Diagnostics and PC-LAN remote access software, and assist
<br /> inspection of CPP Products. DGC engineers in problem determination.
<br /> 3. HOURS OF SERVICE
<br /> DGC service C. PROPRIETARY TOOLS. DOC may store diagnostic
<br /> will provide during the Principal Pel"Îod of and operational maintenance software, modems, communicajinns
<br /> Maintenance (PPM), which is a Customer-selected consecutive switches, cables and other DOC-proprietary hardware, software'
<br /> nine-hour period between 8 A.M. and 6 P.M. Monday through documentation useful for maintaining equipment (Proprietary ltet
<br /> Friday excluding locally-observed legal holidays, The Contracted at the Installation. Location. Proprietary Items shall remain
<br /> Period of Maintenance (CPM) is the PPM together with any exclusive. property of. DGC. A copyright notice on any Propriet_.,
<br /> extended on-site coverage beyond the PPM purchased by Customer. Item does not of ilselfconstitute or evidence a publication or public
<br /> 4. SCOPE OF SERVICES disclosure. CUSTOMER ACKNOWLEDGES DGC'S EXCLUSIVE
<br /> DGC will provide all parts and labor necessary to maintain the RIGHTS IN AND TO SUCH PROPRIETARY lTEMS, AND ALL
<br /> UPDATES AND ADDITIONS THERETO. CUSTOMER
<br /> equipment in good operating condition. Parts removed for AGREES (i) NOT TO COpy PROPRIETARY ITEMS, IN WHOLE
<br /> replacement shall be DGC's property. Replacement parts installed OR II'\' PART; (ii) TO RESERVE PROPRIETARY ITEMS FOR
<br /> by DGC shall be Customer's property, and shall be new or USE ONLY OI'\' COVERED EQUIPMENT AND ONLY BY DGC
<br /> functionally equivalent to new standard parts, OR, \VHEN AUTHORIZED BY DGC, BY THE CUSTOMER; (iii)
<br /> A. ON-SITE SERVICE. DGC will provide remedial NOT TO DISCLOSE OR MAKE PROPRIETARY ITEMS
<br /> maIntenance on-site during the CPM. DGC will provide A V AILABLE TO ANY THIRD PARTY: (iv) TO RETAIN ONLY
<br /> sc.:heduled maintcnanc.:c,appropriale to the equipment type, on THE MOST CURRENT REVISION OF DIAGNOSTIC
<br /> sHe during the PPM at the intervals specified in DüC's policy. SOFTWARE AND RETURN ALL PRIOR REVISIONS TO DGC
<br /> Scheduled maintenance may be performed concurren\\y wìth UPON RECEIPT OF AN UPDATE; AND (v) TO RETURN ALL
<br /> remedial maintenance. Customer shall give DGC free access to the PROPRIETARY ITEMS TO DGC UPON TERMINATION OF
<br /> covered, equipment, working space in accordance with DGC site THIS AGREEMENT.
<br /> specifications, adequate facilities near the equipment, and use of any S. TERM OF AGREEMENT
<br /> machines, attachments, features, user pOIlS or other materials
<br /> necessary for maintenance services. Customer may, at <any time The Initial Term of this Agreement shall be as noted above but not
<br /> during the term of this Agreement and upon 60 days written notice to less than one (l)yearnorgreater than sixty (60) months. After the
<br /> DGC, change the level of service response. InitiaL Term, this AgTeement shall continue in forc.e un\il termina\ed
<br /> i. 4-Hour Response. DGC wiJInormally arrive within the by either party upon sixty (60) days written notice; but if the
<br /> Customer hashadlhe benefit of multiyear discounts under Paragraph
<br /> next four CPM hoursAollowing Customer's request (or 6. C, termination. by the Customer after the Initial Term shall require
<br /> remedial maintenance if rhe Installation Location is within atleasl one hundred eighty ( 180) days written notice.
<br /> fifty miles of a DGC Service Center. Customer agrees to provide a purchase document confirming. its
<br /> commitment to pay all amounts coming due during the entire Initial
<br /> ii. 24-Hour Next Day Response. Customer may select a Term and any extension,
<br /> 24-hour response in lieu of normal 4-hour response, by 6. CHARGES
<br /> marking. the Optional (24-Hour) Next Day Response box on
<br /> the cover page, for equipment which is eligible under DGC's A. The Basic Monthly Chal'ge (BMC) is the sum of
<br /> policy and is within fifty miles. from a DGC Service Center. monthly charges. for on-site maintenance of all of the Sys
<br /> While the 24-hour response remains in effect, Customer will components, exclusive' of all applicable surcharges and discounts.
<br /> receive DGC's discounted 24-hour rate/pricestructure. The Total Monthly Charge (TMC) is the sumofthe BMC plus
<br /> any charges for extended coverage and other, applicable surcharges
<br /> B. REMOTE DIAGNOSTIC SERVICE. DGC may and discounts. The invoice period shall be monthly in advance
<br /> proceed directly with on-site service ¡nany instance, but will unless the TMC is less than $1,000 per month, in which case the
<br /> normally attempt remote diagnosis and repair nrsr, through its invoice period shall be quarterly in advance.
<br /> Customer Support Center (CSC), as follows: B. The Basic Monthly Charge in effect when this Agreement is
<br /> i. Phone Assistance (voice only). Customer agrees to made shall remain in effect for the entire ~nitial Term, except for
<br /> changes necessary. to reflect. additions to and deletions (rom the
<br /> execute DGC proprietary diagnostics where applicable covered equipment as provided in the section entitled "Changes in
<br /> (normally DGC Desktop and PC products) and report the Equipment" and except for increases permitted by paragraph C of
<br /> output to CSC by telephone to help the CSC identify the this section. After the Initial Term DGC shall. have the right to
<br /> problem before service personnel are dispatched. 10 the sileo increase the BMC to an amount no greater than the BMC calculated
<br /> at DGC's then current prices. DGC shall give Customer written
<br /> ii. Remote AssIst811í.:e (voice and on-line). Remote notice of the increase at least sixty (60) days before its effective
<br /> diagnostic service does not apply to standalone PC-type date.
<br /> Systems, but is. mandatory for PC-LAN Systems. The
<br /> Customer shan provide the necessary on-site modem for C. MULTIYEAR. If the Initial Term of this Agreement is at
<br /> PC-LAN systems. For any other System type, unless remote least 36 months long., DGC will grant a discount or S%of '[he BMC
<br /> diagnostic service is waived as marked on the cover page, for the thirteenth (13th) through the twenty-fourth (24th) months,
<br /> Customer agrees to provide a dedicated 1MB (measured and 10% of the BMC for the remainder of the Initial Term. If the
<br /> business) telephone line and an RJ41S data wall jack at the Consumer Price Index (CPI), as reported in the Wall Streellournal
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