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1.5.1 The Contractor will be an integral part of a continuing City service to which the residents are <br />accustomed, and will provide a high level of cooperation with the City and its citizens in carrying out the <br />services specified in this Contract. <br />1.5.2 The Contractor will develop and implement the Public Outreach /Education Program related to its <br />solid waste collection, disposal and recycling activities. A schedule detailing all activities of this program <br />for the following year will be submitted to the Director for review and approval at least 15 days prior to <br />beginning work, and annually thereafter. The Contractor will continue program development and <br />implementation throughout the term of the Contract. The Contractor will schedule quarterly meetings <br />with the City staff to review and evaluate the program's effectiveness. Components of the program will <br />consist of: <br />A. TDS facility tours for 6`'' grade students from the San Marcos contract area and university groups. <br />B. Arrange visits to one grade level in each elementary and middle school, university <br />groups in the San Marcos service area to present educational programs and information yearly. <br />1.5.3 The Contractor will pay all costs of the public information programs. <br />1.5.4 The Contractor will make every reasonable effort to serve the Customers regardless of errors in <br />customer materials preparation or placement. The Contractor will notify the City of repeated or gross <br />mistakes on the part of the customers. The City will take such actions or implement such procedures as <br />arc reasonably necessary to ensure compliance by its residents with the provisions of this Contract. <br />1.5.5 The Contractor will develop and distribute literature in Spanish and English _to inform �i ected <br />customers on all aspects of the collection services, which will include but not be limited to, days of <br />service, materials to be recycled, method of preparation required, and placement of containers for <br />collection. The Contractor will submit all educational literature to the City for its approval prior to <br />distributing it to customers. <br />1.5.6 The Contractor will provide a written report to the City on a quarterly basis on the nature and <br />extent of the public information program. <br />1.5.7 The Contractor will make available to public schools, multi- family units, and university groups <br />educational materials regarding the Contractor's recycling program. <br />1.5.8 The Contractor will assist the City with educational and public outreach materials and <br />representation at public events such as National Recycling Week, and Earth Day, Business Expo, and <br />Public Works Week. <br />1.5.9 The Carts will display the Contractor's name and an ID stenciled on each cart for identification. <br />1.5.10 Contractor agrees to provide the following additional educational services, at no additional cost: <br />A. Press releases, newsletter articles and bill inserts in English and Spanish; <br />B. A link on Contractor's website that provides specific details regarding single stream recycling; <br />C. Furnish an informational pamphlet in English and Spanish for distribution to each unit <br />(residential or multi- family) prior to commencement of recycling service, to each new residential <br />solid waste customer; and to schools and university groups-on an as- needed basis; <br />D. Furnish a short video to explain single- stream recycling suitable for use in schools, Texas State <br />University or on a local educational or governmental television channel; <br />13 <br />