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<br /> an opinion, 31% perceived them to be unfair and difficult to comply with <br /> while only 18% found no problem with compliance. <br /> The attitudes of respondents concerning city response to citizen <br /> complaints reveals that 59% of respondents had complained to the city on one <br /> or more occasions during the proceeding year. Of those complaining, 48% <br /> were not satisfied with the city's response to their complaint, only 27% <br /> were satisfied with 25% saying they did not know. At the same time 54% of <br /> respondents felt that the city of San Marcos was doing an adequate or better <br /> job in meeting their needs while 50% rated city performance as "excellent" <br /> and 9% rated such performance as "very inadequate". <br /> A plurality of respondents appear to feel that they do have the ability <br /> to influence the way San Marcos government is run with 44% agreeing that <br /> they could have an efffective voice while 30% felt that they could not <br /> influence government decisions and 26% being of no opinion. <br /> All respondents were asked to identify the city service which they felt <br /> could use the most improvement in their neighborhood. These responses <br /> organized by neighborhood are included as Appendix "B". <br /> The responses to questionaire items by neighborhood, giving both the <br /> number of returns and the percentage of responses to each questionaire item <br /> are enclosed as Appendix "C". <br />