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<br /> 9. Trainine <br /> <br /> As part of this proposal, we will provide training to the City Staff to leave <br /> them self sufficient in the program operation and software operations. We <br /> will also provide training to all supervisors and managers in conducting <br /> effective performance appraisals. However, since the development of <br /> managers and supervisors for the effective u tiliza tion of the pay-for- <br /> performance system is critical, we have bid as an option extensive training <br /> in the following areas to all managers and supervisors: <br /> 0 Identification and development of interpersonal skills through <br /> management team building. <br /> 0 Giving positive reinforcement and recognition. <br /> 0 Coaching and counseling to improve performance. <br /> 0 Proper methodology for disciplinary action and termination. <br /> The training is 2 days in length, and will be conducted in groups of <br /> approximately 20-25 in size. We anticipate two groups. <br /> Custom designed video tapes are utilized for the training sessions. We have <br /> professionally produced tapes made on-site, using your employees as actors <br /> and actresses. This will leave you with training materials custom designed <br /> for you to use on a continuing basis. <br /> The end result of this phase is a performance-based pay system that is <br /> administered by managers and supervisors who have been trained in <br /> effective performance appraisal. <br />