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Modifications <br />Program customizations typically involve changes or additions in program functionality in order to affect <br />some new, desired result within the Munis programs. <br />1 1 =, "MOTTI r� <br />Custom interfaces typically involve creating custom layout, web services, etc. for the purpose of <br />receiving, sending, or exchanging data between Munis and a third party system. <br />So long as the 3rd party system integrating with Munis can use the existing Munis formats / methods, then <br />programming charges will not be required. However, if Tyler needs to change any of its formats to meet <br />the needs of 3rd party products, then programming charges will be incurred at the prevailing contract rates. <br />Tyler provides development representatives to ensure an accurate and timely delivery of the desired <br />functional changes. Tyler development representatives will be assigned to manage and monitor activities <br />such as discovery calls, definition documents and delivery milestones. The development representatives <br />work closely with the implementation team, as well as the City, to reach the goal of a successful <br />modification /interface delivery. <br />The Program Modification or Custom Interface Summary Document contains descriptions and details of <br />the desired Modification. This document identifies exactly what the City requested modification needs to <br />accomplish and is completed as a result of Tyler development representatives reviewing contract <br />documentation, completing discovery calls, onsite analysis visits (if necessary), and subsequent analysis. <br />Final documentation steps should be completed and sent to City within ten (10) business days after <br />analysis. A copy of the modification summary document is sent to City representative and project <br />manager for review and signature. The standard signoff period is ten (10) business days, unless additional <br />time is mutually agreed upon. <br />1� <br />The Program Customization or Custom Interface Summary Document contains descriptions and details of <br />the desired Customizations. This document identifies exactly what the City requested Customization <br />needs to accomplish and is completed as a result of the Development Representative reviewing contract <br />documentation, completing discovery calls, onsite analysis visits (if necessary), subsequent analysis. A <br />copy of the Customization summary document is sent to City project manager for review and signature. <br />The standard signoff period is ten (10) business days. <br />This document completes the process, indicating the City has received the program Customization and it <br />functions as defined in previous documents. <br />�. . <br />CITY OF SAN MARCOS, TX PAGE 37 OF 62 <br />ERP PROJECT- FINAL SOW <br />