Res 2013-196/Approving an agreement w/Tyler Technologies, Inc. for a Financial and Human Resources software and application system

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The City's technical team will be primarily responsible for overall system administration, security, and workflow. The Technical Team will also handle all data conversions, interfaces, and reporting for the City. It is expected that the Technical team will be responsible for system administration post go -live. Because the Technical Team is tasked with maintaining the City's customized current system, technical team members also possess functional knowledge and are expected to be key resources not only for technical tasks, but also functional tasks. The City's technical team will be responsible for all technical aspects of the project. Technical resources will also be responsible for coordinating with Tyler's installation team to support the implementation. The City Technical Team will be responsible for: • Loading updates and releases according to the Update and Release Plan • Copying source databases to training /testing databases as needed for training days • Extracting and transmitting conversion data and control reports following conversion schedule • Adding new users and printers • Performing basic server system maintenance • Ensuring all users understand log -on process and have necessary permission for all training sessions • Coordinating IT functions such as system backups, loading releases and software updates, hardware installation and operating system setup • Providing remote access for Tyler support personnel upon need / request :H ,. The City's change management team is responsible for maintaining regular and effective project communications between project stakeholders and supporting overall change efforts in the City. While it is expected that all City project team members and Executive Team members will have a change management role, the following individuals will be tasked with coordinating that effort. Responsibilities will include: • Leading change management portion of process • Executing the change management plan • Directing City -wide communications • Assisting with obtaining adoption of new business processes • Coordinating department readiness for new system • Managing development of training and providing training oversight • Ensuring that City end users are receiving appropriate training • Providing a place for City employees to voice concerns over the project • Resolving change management issues • Assisting with post implementation support planning CITY OF SAN MARCOS, TX PAGE 10 OF 62 ERP PROJECT- FINAL SOW