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. <br />Below is a description of the roles and responsibilities of each member of the Tyler project structure with <br />a level of commitment for both overall work and on -site presence for the City's project. Additionally, <br />key personnel resources are identified. Key personnel are subject to key personnel requirements included <br />in the master agreement. <br />Dick Peterson, President <br />Tyler Technical Support Tyler Regional Managers Tyler Development <br />..... .. <br />Tyler Implementation q <br />Financials Team Financials <br />f <br />Payroll h Managers ­_) '_1 Payroll <br />Implementation "' <br />Revenue, Revenue <br />Consultant <br />OSDBA I,4 Conversion <br />Change <br />Management <br />Tyler Forms <br />R 1 1 1 <br />Tyler plans to leverage the strengths, skills and knowledge of our blended team members. In the table that <br />follows, a description of the various roles and responsibilities associated with the overall project team is <br />provided. <br />The Tyler Vice President of Implementation has indirect involvement with the project and is part of the <br />Tyler escalation process. This team member offers additional support to the project team and is able to <br />work with other Tyler department managers in order to escalate and facilitate implementation project <br />tasks and decisions. The Tyler Project Managers or Regional Manager will apprise the Vice President of <br />Implementation of known issues that may require assistance or impede project performance. The <br />communication path for issue escalation at this level is typically with the Project Sponsor and/or <br />Executive Team. <br />CITY OF SAN MARCOS, TX PAGE 12 OF 62 <br />ERP PROJECT - FINAL SOW <br />