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■ Summary of change requests. <br />Tyler Project Managers will also review project progress and status with the project leads and team <br />members for both Tyler and the City on a bi- weekly basis, or more often if deemed necessary by either <br />the Tyler Project Manager or the City Project Manager. The project team will meet to communicate <br />activities occurring across sub -teams and to communicate any issues that are impeding progress. <br />Issue Tracking <br />Upon identification of project issues, risks, and key project decisions both Tyler and City team members <br />are responsible for adding the issue to the Issue Log. For each identified issue, the following information <br />will be captured: <br />■ Issue Number <br />• Reported by /date <br />• Status (i.e. new, open, closed, pending) <br />• Module /Business Process <br />• Priority <br />• Issue <br />• Comments <br />• Findings <br />• Recommendations <br />• Resolution Assignment <br />• Date Tested <br />• Date Closed <br />The City and Tyler project managers will review the Issues Log on a bi- weekly basis during project team <br />meetings, more frequently if needed. The City and Tyler project Managers will collaboratively assign a <br />priority to each issue and identify the individual(s) responsible for facilitating its resolution. During the <br />critical phases of the project, the City and Tyler project managers will review the issues log on a daily <br />basis. <br />Issues identified through the Issues Log will be resolved by the implementation team or the Tyler <br />implementation team will coordinate as necessary with Tyler's internal resources. The City will not be <br />responsible for making direct contact with Tyler support for issues identified on the issues log unless a <br />critical issue is encountered while Tyler implementation staff is not onsite and the issue prevents City <br />staff from making appropriate progress. <br />MUMMIMORMIRR 1 <br />The following issue resolution processes will be used during the Project for all issues identified on the <br />issues log. <br />Within two (2) business days following the scheduled status meeting, the City Project Manager and Tyler <br />Project Managers will prioritize all new issues, provide an estimated due date for decision, assign the <br />issue to an appropriate team member(s) and enter the detail in the Issues & Actions list on SharePoint. <br />CITY OF SAN MARCOS, TX PAGE 16 OF 62 <br />ERP PROJECT- FINAL SOW <br />