Res 2014-005/Approving a telephone hardware and software master purchase and maintenance agreement w/Norstan Communications dba Black Box Network services

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1.2.11 Monitoring the Avaya CS 1000E and Avaya Survival Media Gateway — Alternate Call Server Systems. The Vendor will monitor the telecommunications infrastructure using serial connections to a Site Event Buffer, SNMP (Simple Network Management Protocol) and SMTP for alarm delivery via emails. Monitoring includes detailed monitoring of when the systems goes down, the system cards are down, the PRI lines are down, etc. 1.3 WARRANTIES The Vendor expressly warrants: 1.3.1 That all information provided in the proposal submitted in response to the City's Request for Proposal ( "RFP ") 213 -134 or any subsequent Schedule A is true and correct. 1.3.2 That it will provide warranty services as set forth in this Section 1.3 and in the Warranty Services Policy for the Products indicated on the applicable Schedule A and for the applicable warranty period for any Products purchased by the City in the future. 1.3.3 Commencing on the installation date as defined in Section 1.1, any Product provided by the Vendor to the City under this Agreement will be free from defects in material and workmanship, is merchantable and will conform to manufacturer specifications under normal use for the warranty period indicated on a Schedule A. 1.3.4 That the City will have quiet enjoyment of all computer Software and hardware that may be provided by the Vendor under this Agreement, and that no change in the organization, structure or ownership of the Vendor will in any way interfere or diminish the City's use, possession and enjoyment of the software and hardware. 1.3.5 That any training to be provided by the Vendor as part of a Schedule A will be sufficient to enable the City's staff to fully use Products for the City's intended purposes. 1.3.6 Warranty for Correction of Defects in Software and Hardware. If the Vendor provides the City with Software or hardware in the course of its engagement with the City, the Vendor warrants that such Software and hardware provided by the Vendor under this Agreement will meet each of the requirements and representations described in this Agreement including any subsequent Schedule A, including without limitation all representations of the Vendor included in the Vendor's proposal and /or Schedule A. Upon notification of a defect during the warranty period, Vendor will have the option to repair or replace the defective part(s) of the Product. In the event that the Vendor is, after reasonable efforts, unable to replace or repair a defective part(s) of a Product so that it operates as warranted, the Vendor will issue a refund for the actual dollar amounts paid for the defective part(s) upon receipt of the defective part(s) by the Vendor from the City. The City understands and acknowledges that the Vendor does not warrant that any Product provided by it will operate uninterrupted or error free. In addition, the City Black Box Telephone Hardware and Software Master Purchase and Maintenance Agreement 2013 10