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CITY OF SAN MARCOS ELECTRIC RULES AND REGULATIONS <br />shall be required during the investigation of the complaint or for 60 days <br />whichever is less. <br />The City will not discontinue service nor will the customer's credit be <br />impaired during such investigation. The customer does not waive any rights <br />he may have by following the procedure set out above. <br />CUSTOMER'S RESPONSIBILITIES. <br />(A) A customer is responsible for utility service provided on the customer's <br />side of the point of delivery, including: <br />(1) excessive consumption caused by faulty equipment; <br />(2) damage caused by an open valve or circuit after service initiation; and <br />(3) a utility service diversion, unlawful use of service, or damage to City <br />utility equipment. <br />(B) A customer who vacates a service address before providing the City with <br />notice to cancel utility service is responsible for charges for utility service that occur <br />before the City receives cancellation notice. <br />(C) A customer shall convey to the City a perpetual right -of -way that is: <br />(1) acceptable to the City; <br />(2) across the property owned or controlled by the customer; <br />(3) for the City's lines and line extensions, poles, or other equipment <br />necessary or incidental to supply service to the customer; and <br />(4) at no cost to the City. <br />(D) A customer shall: <br />(1) maintain the customer's property to allow verification of the service <br />address of the premises from the street; and <br />(2) provide the City, its agents, contractors, and employees safe and <br />unobstructed access to the customer's property to allow the City to: <br />(a) use, maintain, remove, or replace City property; <br />(b) read a utility meter; <br />(c) trim or remove a tree or shrubbery that interferes with or creates a <br />danger to a utility line or other City utility equipment; <br />(d) remove an object that interferes with or creates a danger to a <br />utility line or other City utility equipment; <br />(e) inspect wiring; <br />(f) take other action related to supplying service to the customer. <br />(E) A customer's service connections must be readily accessible to the City's <br />service facilities. The City shall determine a service connection point based on the most <br />direct route to City facilities. The City may relocate a service connection point if the City <br />determines relocation is necessary. <br />7 <br />