Res 2014-169/Billing and Collection Services for SM Fire Department - Fire Recovery USA

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ARTICLE 2 SCOPE OF SERVICES 2.0 BILLING BASIC SERVICES The Company will: 2.0.1 Supply all materials and equipment required to perform all Services under this Agreement including a custom form for the City to utilize in order to collect the data needed for proper bill processing. 2.0.2 Recover Cost: a) Bill responsible parties, on the City's behalf for all claims for services provided /rendered during vehicle collisions /fires, structure fires, and all other emergency incidents in accordance with the billing rates set by City Ordinance No. 2013 -45 (Attachment A), as that ordinance may be amended from time to time. b) In the case of a vehicle collision/fire involving a resident of the City of San Marcos, the Company will not assess fees directly against that resident, except in those instances in which the resident has been convicted of an offense that constitutes at least a Class B misdemeanor that caused or resulted in the collision or fire. c) At all times, maintain credibility with insurance providers on behalf of the City. d) Download the City's billing data from the Zoll FireRMS server via the Company's Recovery Link program. On a daily basis the RecoveryLink program will harvest only necessary billing (no HIPPA data or non - essential data) data from Zoll into the Company's password - protected system, RecoveryHub. All of the web traffic will be encrypted https: \\ to 128 bit. The run data will stay in the Company's system in "draft" mode until the City logs on and approves the data which will allow the City to review each claim to ensure the billing data is correct and/or delete a run that shouldn't be billed. e) After City approval of the run data, the Company will: i) Assign the claim to a Company claim representative who will locate the individual and begin claim recovery with the responsible party utilizing an existing insurance claim number or by creating a new claim with the insurance carrier, as appropriate. ii) Work with the insurance companies involved and /or the police to determine who is responsible if necessary for payment. iii) Send all billing invoices under the City's name. Fire Recovery USA, LLC 2014 3