Res 2014-169/Billing and Collection Services for SM Fire Department - Fire Recovery USA

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iv) Provide follow -up on recovery efforts. v) Provide proof of laws, legal documents, and other information, and finally, vi) Recover the funds deemed due to the City which includes the ability to take possession of and endorse in the City's name any notes, checks, money orders, and any other instruments received as Collections. vii) Process payments of 80% of the collected money to the City on a monthly basis within seven (7) working days after the close and accounting of each billing cycle and report progress. 2.0.3 At the City's express written request, litigate claims on the City's behalf and will never begin litigation against a person, entity, or insurance carrier without prior written approval by the City. 2.04 Provide the City with access to viewing or printing reports in real -time (24 hours /7 days a week) through the RecoveryHub website from virtually any computer with internet access. 2.0.5 Maintain proper control and handling of all City documents in order to prevent unauthorized access. Ensure daily backups are stored in a secure, safe location. In addition, the Company will maintain a current written policy for the release of confidential information in accordance with the Texas Public Information Act. 2.0.6 Training. When requested, provide one (1) day of onsite training at no charge to City staff regarding billing questions, fielding of complaints, setup of files, and report run assistance. Training will include an orientation for all personnel and training for administrative personnel on the system setup and procedures. Additional live webinar training is also offered at no additional cost. 2.0.7 Implementation: Coordinate implementation, testing and training requirements and processes with the SMFD, and the City's Information Technology Department. 2.1 COLLECTION BASIC SERVICES The Company will work a claim for 120+ days. If all efforts for the equitable payment of a claim have been exhausted and after receiving the City's approval, the Company will then file the claim through its collection subcontractor. The Company will: 2. 1.1 File claims with the responsible party within five working days of the Company's receipt of incident forms from the City; Fire Recovery USA, LLC 2014 4