Res 2009-047 - Laserfiche WebLink

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and subcontractors in connection with this Agreement will not diminish the Vendor's responsibility for the materials. 1.0.5 The Vendor will perform the Services in coordination with the City, and the City's consultants, contractors and other vendors. The Vendor will advise the City of data and information the Vendor needs to perform its Services and the Vendor will meet with the City representatives at mutually convenient times to assemble this data and information. In addition, the City will rely on the Vendor to provide information regarding changes in Nortel Networks or general information about new products. The City and the Vendor will meet as needed and requested by the City to evaluate the Vendor's performance. 1.1 DEFINITIONS In this Agreement, the following terms will have the following meanings: 1.1.1 Alarm Monitoring - means that if the System is equipped with an automatic alarm unit it will be monitored for any software or hardware errors. Should an alarm in the system be detected by the Vendor the Customer Solutions Center is immediately notified and a support case is opened. 1. 1.2 Corrective Maintenance - means repair or replacement services provided to remedy defects in a Product pursuant to manufacturer specifications and any applicable service plan, including labor and parts. 1. 1.3 CST - means Central Standard Time. Wherever time is referred to in this Agreement the reference is to Central Standard Time. 1. 1.4 Custom Software - means any software or portion thereof written by the Vendor in whole or in part to the City's specifications. 1.1.5 Customer Solutions Center - is the center available 24 hours a day, 7 days a week, and 365 days a year for use in opening service tickets, placing MAC orders or to open Inquire cases. The Customer Solution Center is available by telephone anytime by calling 800-676-8800 and through the Vendor's Web portal. 1.1.6 Flexible Scheduled Downtime - means that the Vendor will provide scheduled service during the hours of 8:00 am to 11:00 pm CST Monday through Friday (excluding the Vendor's holidays) and 8:00 am to 8:00 pm CST on Saturdays. 1. 1.7 ICO - means an installation change order signed by the Vendor and the City. In the event that the ICO requires additional services, the ICO will accompany an Authorization of Change in Services form. Black Box Telephone Hardware and Software Master Purchase and Maintenance Agreement 2