Res 2016-077/approving an administrative services agreement with United Healthcare Services, Inc. for the provision of medical, pharmacy, dental, flexible spending accounts (fsa), retiree, online enrollment tool and cobra benefits administration in a tot

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M. MANAGED PHARMACY SERVICES Integrated Pharmacy Services including: Postage paid return envelopes are not included and are not • Claims processing available. • Eligibility management • Benefits management • Reporting (available through eServices) • Retail Pharmacy Network Management • Mail Order Services. • Customer Care Center Services - Toll -free access to customer care voice response unit (for location of network pharmacies), and a pharmacist • Specialty Pharmacy • Support staff and account management ........... . . . . . . . . . . . . . . . . . . . .................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................................................. Standard Clinical programs such as standard notification, quantity level limits, and quantity per duration. ......................... ........ .............. .. ........ ....... .......... Additional programs such as dispense as written (DAW) interventions, retail flags and edits, maximum allowable cost pricing (retail), and generic and mail order programs. At this time, the Customer has not made the determination to offer HSAs to its Participants. In the event the Customer decides to offer this service, it will notify United of its decision and the N. HEALTH SAVINGS ACCOUNT (HSA) SERVICES Comments Standard HSA services, United's affiliate will be Customer's preferred HSA custodian for eligible employees' HSAs. United will provide the following services in relation to those HSA custodial services: • Pre - enrollment brochures — one per employee. • Human Resources Communication Toolkit. • Provide access to bank account information through a member website for account holders enrolled in health plans administered by United. • Facilitate the opening of HSAs for eligible employees through automated batch eligibility feed to United's affiliate under the terms of Exhibit E. ). r LEXIBLE NPENDING ACCOUNT (FSA) SERVICES Service Comments United will process claims for eligible Expenses (any treatment amount, service or supply paid or incurred by a Participant and eligible for reimbursement under the FSA Plan and pursuant to applicable sections of IRC). Claims for reimbursement of FSA Plan benefits must be submitted in a form that is satisfactory to United. United will determine whether a benefit claim is reimbursable under the FSA Plan provisions including an initial determination as to whether a claim is considered an Expense. Customer delegates to United the discretion and authority to use its claim procedures and standards for benefit claim determination and reimbursement. The following sections of the Agreement do not apply to FSA services: • Claim Recovery Services • Fraud and Abuse Management ServiceAuditor Reports ................................................................................................................................................. ............................... StandardFSA services including :....................................................................................................... ............................... • Initial supply of standard employee brochures .................. • Single claim submission with automatic roll -over from established feeds ............... _ ...... _ .. _ ............... ............................................................................................................................................................................................. ............................... • Check minimum $25 ...... .._Da..... . ayme nt. cyc.. e..........._ ............................................................................................ ............................... • Customer care professional representation during normal business hours 23