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Service Comments <br />® Eligibility information processed via electronic file Two files cartridges per month <br />submission (FTP or EDT) <br />............................................. ............................................... _..- ................................................ ............................................. .................. ........................................................................................................... .......__............................................... _._............... <br />® Standard FSA banking arrangements using a separate <br />bank account for FSA plan. <br />. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .............. . . . . . . . . <br />. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . <br />® Direct deposit of payments to employee bank accounts Includes direct deposit administration and auto rollover <br />including online administration election. <br />............................... .......................... .................. .. ............... .......... ........ .......................... ............................... <br />® Online account information For participants enrolled in health plans administered by <br />United. <br />Standard FSA reports <br />® Monthly Status Ref <br />® Monthly Change Re <br />® Utilization Reports, <br />Annual statement .... ( paper) ............................................................ ............................... <br />................................................. ........................... . <br />Health Care Spending Card Debit MasterCard® <br />..................................... . . . . . . . . . . . .................... <br />FSA claim administration for over - the - counter <br />medication. <br />P. DENTAL SERVICES <br />Detailed account status for each participant. <br />................................................................................................................................... P......................................................... ............................... <br />Details on all changes to program participation. <br />Information on program utilization for participants with change <br />in status. <br />For direct payment of out -of <br />Service Comments <br />Dental Services, includes Customer's access to a dedicated <br />dental representative, Customer's Participants' access to a <br />dental customer service unit, claim processing by <br />UnitedHealthcare Dental and Customer's Participant's access <br />to the national dental network. <br />If the City elects to make any changes that constitute a change in the Agreement as described in the Scope of Services <br />Section, the City will issue an Authorization of Change in Services such that United has the ability to negotiate the <br />fees with the Customer for these services, a sample of which is included as Exhibit F. <br />24 <br />