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Mayor and City Council Protocol <br /> Operating Guidelines <br /> Protocol 1: Simple Information (Easily Available) <br /> Contact: City Manager, Assistant City Manager <br /> Method: Use Email or Phone <br /> Guideline: Give Clear Expectations <br /> Outline Information Desired <br /> State Your Timeframe <br /> Protocol 2: Research a Topic <br /> Contact: City Manager, Assistant City Manager <br /> Guideline: Future Council Agenda Item for Direction to City Mgr. <br /> Protocol 3: Citizen Service Request <br /> A. First Contact <br /> Advise City Manager of the Request <br /> Council Member Notified of City's Action <br /> Inform Citizen the Request has been forwarded <br /> Information on the Response Goes to All Council <br /> B. Unsatisfactory Contact <br /> Contact City Manager <br /> Information: Contact with Background on Issue <br /> If You Know the Answer, Inform the Citizen <br /> Protocol 4: Council Meeting Agenda <br /> Contact: City Manager, Assistant City Manager <br /> Method: Email or Phone <br /> Guideline: Questions on Agenda Items should be provided to <br /> City Manager prior to the meeting so responses can be <br /> provided in a timely manner. <br /> Result: City Manager or designee will share questions and <br /> answers with Council. <br /> For Discussion Items to be placed on the Agenda it <br /> requires two Council Members or the Mayor. <br /> Page 2 <br />