Res 2017-133/approving an agreement between the City and Credit Systems International, Inc. for the provision of debt collection services for an amount estimated at $20,000.00 for each year of the five year term of the agreement.

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2.1.5 Auditing: Provide access to City accounts for the City's performance of periodic random audits for the purpose of verifying collection activity and financial recover of City accounts. 2.1.6 Payments: Receive payments on delinquent accounts directly from the customer and forward payments and its corresponding invoice to the City in a timely fashion for posting and processing. The Agency agrees to offer the City's customers methods of payment via US Postal Service, payments via a check-by-phone, ACH or credit card that are all free from any convenience fees. 2.1.7 Data File Upload for Placement of Accounts: Provide the City with access to a Client Web Portal for a secure file uploadoption and return an electronic acknowledgement confituiing its receipt of files from the City within 24 hours of the placement of files. All files received prior to 2:00 p.m. CST will be processed into the Agency's system the same day. The Agency will process files it receives after 2:00 p.m. CST into its system the following business day. This feature is strictly for the City's utilization and access will be deactivated after a minimum of 45 days of inactivity. The Agency will make user activity via the web portal available to the City upon request. The City agrees to advise Agency immediately when any City employee terminates employment for deactivation purposes. 2.1.8 Ability to Interface: Work with the City to implement interfacing capabilities through the NorthStar system. 2.1.9 Data Scrubs/Cleanses of Placement Submission Files: Perform multiple data scrubs and address validation efforts at the time accounts are placed for collection. 2.1.10 Collection Notices: Mail the initial collection notice within the first 24 hours of processing the placement file. Such notice will contain the origination of the debt, the client's account number and the amount owed. A variety of subsequent notices will be utilized at different intervals based upon the account's history and at the discretion of the Agency's Collection Specialist. 2.1.11 Telephone Campaigns: Begin collection efforts immediately on accounts with possible phone numbers. Accounts with non-deliverable addresses or inaccurate telephone numbers will be forwarded directly to the Agency's Skip Trace Department for research. Any messages left with the delinquent customer by the Agency will be compliant with Federal Law and rulings which requires that an agency disclose the purpose of the call. 2.1.12 Consumer Location Services and Skip Tracing: In addition to the multiple data scrubs andaddress validation efforts implemented upon receipt of placement files to ensure right party contact; continue to invest resources in locating consumers for the duration that an account remains with the Agency. The Agency certifies that it has procedures in place to update and monitor accounts monthly on a local, state and national search level. Credit Systems International 201 7 4