Res 2017-133/approving an agreement between the City and Credit Systems International, Inc. for the provision of debt collection services for an amount estimated at $20,000.00 for each year of the five year term of the agreement.

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c) Upon written request by the City, cease collection and return to the City all specified accounts that have not been collected. d) Maintain the ability and resources to report accounts to a nationally recognized credit reporting agency subject to the City's approval. 2.1.2 Communication: Contact the City immediately regarding accounts requiring additional City research. In the event that an adjustment is required or if an account needs to be recalled, the City will notify the Agency in writing, e-mail or through the Agency's website. 2.1.3 Fees: Base invoices and all requests for compensation strictly on collection recovery in accordance with Article 13.2. 2.1.4 Reporting: The Agency will provide the City with the following reports: a) Placement Report (Acknowledgement Report) - An email confirmation of each placement submission. The Agency's email will contain the number of accounts processed as well as the total dollar amount for each placement file processed. The City may obtain a placement report upon request. b) Monthly Activity Report (Account Status Report) - report provided monthly upon request that details each customer in the portfolio including turnover date, original balance, current balance, collected to date and account status pertaining to each account. d) Aging Report - report of active City accounts including recent activity on the accounts from the date of placement (30. 60, 90 days, etc.) The Agency will provide an Account Status Report that details each customer in the portfolio as well as provides information pertaining to each account on a monthly basis upon request; e) Monthly Payment Reports - (Monthly Client Activity Register and Statement of Account/Invoice) report showing all payments received (this report will accompany and reconcile with the monthly invoice). The Agency will gross remit funds to the City on a monthly basis. Activity registers and remittance checks will be mailed to the City by the Agency no later than the 10th day of each month for the previous month's collection activity; and f) Referral Recovery Report - (History Analysis Report); - list of the initial placement amount, count and placement month. This report will also list the recovery by month, year to date, and total recovery from placement month to date. At a minimum, the Agency will provide this report to the City at month open each month for the previous 12 month's collection activity. Credit Systems International 2017 3