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purged from the City's system. <br /> 3.2 Endeavor to provide the Agency with valid accounts containing accurate information, as <br /> well as promptly report all payments, adjustments and new account information. The City fully <br /> acknowledges and understands that it is necessary to accurately communicate and convey <br /> information to Agency to facilitate the Agency's strict compliance with relevant Federal and <br /> State laws. <br /> 3.3 Upon placement or when providing updated information on any account, identify all data <br /> fields containing contact information for a consumer. This includes,but is not limited to: <br /> a) residential telephone; <br /> b) cellular telephone; <br /> c) employment telephone; <br /> d) facsimile number; <br /> e) e-mail addresses; and <br /> I) alternate telephone numbers,etc. <br /> 3.4 Provide the Agency with access to the City's consumer records to assist in the collection <br /> of the debt which may include a view only access to the City's NorthStar billing system as <br /> available and agreed upon between the City and the Agency. <br /> 3.5 Provide full information to the Agency regarding the City's requirements for the <br /> Agency's services under this Agreement. The City will furnish the Agency with copies of data <br /> and information in the City's possession needed by the Agency at the Agency's request. <br /> 3.6 Forward to the Agency any requested documentation within ten calendar days of the <br /> initial request, i.e.: itemized statements, response to disputes,balance verifications,etc. <br /> 3.7 Designate Ernest Cavazos, Utilities Billing Manager as the City's Project Manager and <br /> authorized representative to act on the City's behalf with respect to this Agreement. The City <br /> will examine the documents and information submitted by the Agency and promptly render <br /> responses to the Agency on issues requiring a decision by the City. <br /> 3.8 Conduct mass cancellations of all or portions of accounts placed with the Agency in <br /> writing. <br /> 3.9 Not refer accounts to the Agency that are protected under the applicable bankruptcy laws <br /> and will promptly inform Agency of all bankruptcy notifications received by the city on any <br /> account that has been placed with the Agency. <br /> 3.10 Bear all other costs incidental to this Article. <br /> Credit Systems international 2017. <br /> 6 <br />