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Determining the Cost of a Program or Service <br />Dollars spent will be accounted for specifically by <br />programs and services offered. "Direct" costs <br />include expenses such as the cost of an instructor, <br />including benefits, supplies needed, equipment <br />rented, etc. "Overhead" costs within each <br />department are shared among several programs or <br />services within a division. Indirect Cost includes the <br />cost of leadership and other shared costs that are <br />allocated among applicable programs and services. <br />Staff and Stakeholder Engagement <br />A team of staff members formed to develop and implement Fee Policy with the goal to gather input <br />from staff and stakeholder groups for the development of a cost recovery philosophy. This model, <br />based on the Cost Recovery Pyramid Methodology, defined below, will be a component of ongoing <br />planning and budgeting processes. At the workshops, participants were asked to identify where <br />programs and other inter -related core services fit within the pyramid model based on the benefit the <br />user received for a program or service. <br />By using feedback from the stakeholders to look at programs and services in this way, staff can set a O <br />program's cost -recovery goal relative to the amount of community benefit a category of service <br />provides. Programs and services considered to have higher individual benefits will be recommended <br />to have a higher cost recovery ratio. <br />The Cost Recovery Pyramid Methodology <br />The pyramid methodology used in development of the Cost Recovery Model is built on a <br />foundation of understanding who is benefiting from programs and services to determine how the <br />costs for service should be paid. <br />The Cost Recovery Pyramid Model illustrates a pricing philosophy based on establishing fees <br />commensurate with the benefit received. Descriptions regarding each level of the pyramid are <br />provided; however, the model is intended as a discussion point and is very dependent on each <br />department to determine what programs and services belong on each level. Cultural, regional, <br />geographical, and resource differences play a large role in this determination. The resulting pyramid <br />is unique to each department that applies this methodology. <br />Application of the pyramid methodology begins with the mission of the organization, but must <br />also address other considerations: <br />• Who benefits from the service, the community in general or only the individual or <br />group receiving the service? <br />• Does the individual or group receiving the service generate the need (and therefore the <br />cost) of providing the service? O <br />• Will imposing the full cost fee pose a hardship on specific users? (The ability to pay is <br />14 <br />