Res 2021-064/approving Substantial Amendment No. 10 to the Community Development Block Grant-Disaster Recovery (CDBG-DR) Action Plan

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accommodation for citizens with limited English proficiency and will publish program documents to the public website in languages other than English based on the need of non-English speaking communities. G. Citizen Complaint and Appeal Process The City will appoint a team of City staff and Program Manager staff members who will investigate, resolve and follow-up each citizen complaint. The goal of the City is to resolve complaints within 15 business days when possible. During program operations, citizens may not agree with decision made by the program on specific projects and wish to appeal the program's decision. The program guidelines will include specific procedures and contact information for citizen to file formal appeals or complaints. The program will make every effort to provide a written response within 15 business days when possible to every appeal or complaint. Information about the right and how to file a complaint shall be printed on all program applications, guidelines, the City's public website, as appropriate and reasonable. Procedures for appealing a City decision on a complaint shall be provided to complainants in writing as part of the complaint response. A record of each filed complaint or appeal that the City receives will be kept on file. When a complaint or appeal is filed, the City will respond to the complainant or appellant within 15 business days where practicable. For expediency, the City will utilize telephone communication as the primary method of contact, email and postmarked letters will be used as necessary to document conversations and transmit documentation. The full complaint and appeals process can be found in Appendix E of this document. %'i i i A iii or' i e iin d iil ri � y n t D efi n ffi o n ,, iiil d A III"uf Illuf iiir o/)li ad"„I A. Substantial Amendments to the Action Plan A Substantial Amendment to the Action Plan shall be defined as: 1. a change in program benefit or eligibility criteria; 2. the addition or deletion of an activity; or 3. the allocation or reallocation of more than $1 million between activities. Only those amendments that meet the definition of a Substantial Amendment are subject to the public notification and public comment procedures previously identified within the Federal Register and this Action Plan. Specifically, a public notice will be published and comment will be sought when assistance programs are further defined (i.e. change in program benefit or eligibility criteria) or when funding allocations are further refined by type of activity and location, if applicable. Citizens, other local governmental entities, and our community partners will be provided with advanced notice and the opportunity to comment on proposed Substantial Amendments to the Action Plan. An electronic copy of the proposed Substantial Amendment will be posted on the official San Marcos Disaster Recovery website. Hard copies will also be made available upon request. Translations and accommodations for residents with disabilities will be made in accordance with the Citizen Participation plan as detailed above. No less than fourteen (14) days will be provided for review and comment on the Substantial Amendment. Comments will be accepted electronically or in writing. A summary of all comments received and responses will be included in the Substantial Amendment that is submitted to HUD for approval. Last Updated 3/03/20 Page 57 of 63