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City Council Meeting Minutes April 20, 2021 <br />for city mission -critical vehicles. We also have a need to transport large <br />amounts of fuel for generators, etc. and bulk storage of fuel. Regarding Mass <br />Care Services, we did well with Identification of local vendors to provide food <br />and water, hotel services for employees, Warming Centers, and Water <br />distribution. <br />Mr. Kistner noted the Recommendations of Training Sessions on City's <br />Emergency Operations Plan (EOP) for this level of a winter storm, Review task <br />assignments, Develop Standard Operating Procedures for warming centers, <br />Regarding Operational Coordination, we did a very good job because we had <br />good working relationships between City Departments and community-based <br />organizations. This is the first time we have used a short-term natural disaster <br />Virtual Emergency Operation Center. Microsoft Teams software was used for <br />communications and we will refine that process. A re -write of the City's <br />Emergency Operations Plan was just completed prior to the storm and <br />provided a good guidebook. Improvements have been made since the event to <br />include what we learned. <br />Mr. Kistner continued that our Public Information & Warning was very good. <br />It included detailed plans for activation and managing public information and <br />warning activities; Highly trained and experienced Communications staff; <br />Multiple information dissemination platforms; and Successful social media and <br />use of the Warn Central Texas system. We will continue to build a partnership <br />with Hays County and develop a plan for a Joint Information Center (JIC). <br />He noted all of the work done prior to the storm including pre-treatment of <br />streets and information warnings about the potential impact of the storm. <br />He noted that we opened an inbound call center within 12 hours of the start of <br />the event to assist the 9-1-1 dispatch center with call volume. Staff volunteered <br />to call 30,000 residences. <br />Improvements will be made through more training. <br />Kristy Stark, Director of Communications and Intergovernmental Relations, <br />provided information related to the communications team and the work that <br />was completed during this event. Mrs. Stark stated Social Media <br />Communication, website, press releases and Frequently Asked Questions <br />(FAQ) were utilized in an effort to reach citizens. Mrs. Stark provided first <br />responder calls, incident responses and police and fire personnel, Street safety, <br />critical needs, and water/utility statistics. <br />City of San Marcos Page 4 <br />