Res 2009-155 - Laserfiche WebLink

Home Browse Search

Quick Start Implementation Agreement Re: Agreement Addendum #091001 Page 4 of 10 and training set out in the Implementation Planning Document. 7. PROVISIONS RE: ALL PROFESSIONAL SERVICES: 7.1 High Line Personnel: HIGH LINE shall provide adequate staff to complete the Professional Services by the Completion Date. In the event that any HIGH LINE employee is found to be unacceptable to CUSTOMER (acting reasonably), CUSTOMER shall notify HIGH LINE of such fact and HIGH LINE shall immediately remove said employee and, if requested by CUSTOMER, provide a replacement acceptable to CUSTOMER, within five business days of said notice. 7.2 HIGH LINE shall use its best efforts to ensure the continuity of HIGH LINE employees assigned to the Professional Services. However, HIGH LINE may remove or reassign those of its employees assigned to perform services hereunder without prior notice to CUSTOMER and without CUSTOMER's prior consent. 7.3 Unless otherwise agreed to by the parties, HIGH LINE's personnel and subcontractors shall observe the rules and policies of CUSTOMER while working on CUSTOMER's premises. 7.4 Fees, Expenses and Records: HIGH LINE shall invoice CUSTOMER, bi-weekly in arrears, and CUSTOMER shall pay, the Professional Service Fees set out in the License Agreement Addendum #091001 Part IV Section B, plus any applicable taxes (on the "Service Fees"). 7.5 In addition, HIGH LINE shall invoice CUSTOMER, and CUSTOMER shall pay HIGH LINE, bi-weekly in arrears for expenses incurred as a result of performing Professional Services. Such expenses shall be limited to reasonable out-of-pocket expenses necessarily and actually incurred by HIGH LINE in the performance of its services hereunder, provided that: (i) expenses shall be within the limits set out in The Professional Service Fees of the License Agreement Addendum Part IV Section B, if so identified; (ii) any expense exceeding the estimated limits set out in The Professional Services Fees of the License Agreement Addendum Part IV Section B shall require CUSTOMER's prior consent for any such expenses in excess of $150.00 per item; (iii) expenses shall be detailed on a form acceptable to CUSTOMER and submitted to the appropriate CUSTOMER Project Manager for review and approval; and (iv) if requested by CUSTOMER, HIGH LINE shall submit supporting documentation in addition to the standard approved Expense Form. Additional supporting documentation may include: copy of Parking/toll receipts, copy Air Line Invoice/Itinerary, copy of Automobile rental receipt, and copy of Hotel receipt. 7.6 The charges and/or expenses invoiced in accordance with Articles 7.7 and 7.8, except for any amounts disputed by CUSTOMER, shall be paid by CUSTOMER to HIGH LINE within thirty days of the date of such invoice. Provided that if the parties are unable to agree on any amount invoiced within thirty days of date of invoice, HIGH LINE shall be entitled to withhold Professional Services until such time as the dispute has been settled. 7.7 CUSTOMER to Provide: In addition to anything else required under this Agreement, CUSTOMER shall provide the following services and support to HIGH LINE at no cost to HIGH LINE and at CUSTOMER's expense, or shall reimburse HIGH LINE's reasonable expenses in providing such support on CUSTOMER's behalf: 7.7.1 up-to-date copies of any Third Party Software required by the Implementation Planning Report Document with full and complete licenses and supporting documentation, including