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Quick Start Implementation Agreement Re: Agreement Addendum #091001 Page 5 of 10 pre-paid technical support for the duration of the Professional Services; and 7.7.2 such other services or items as are required to be provided by the CUSTOMER in the Implementation Planning Report Document. 8. PROVISIONS RE: DELIVERABLES: 8.1 Acceptance of Deliverables: Each Deliverable shall be subject to acceptance review by CUSTOMER to verify that the Deliverable satisfies the Acceptance Criteria as developed jointly by HIGH LINE and CUSTOMER and outlined in the Implementation Planning Report Document and this Agreement. 8.2 Acceptance review for any Deliverable, as defined in the Implementation Planning Report Document, shall commence and be completed within five business days (or such longer period set out in the Implementation Planning Report Document) following the date on which HIGH LINE notifies CUSTOMER in writing that the Deliverable has been satisfactorily completed and is ready for acceptance review by CUSTOMER; provided that the commencement of the said five business days may be extended by CUSTOMER for a period of up to two weeks if the relevant CUSTOMER employee is on holidays, vacation or sick leave for the period of CUSTOMER's extension, provided that no extension beyond two weeks is permitted without HIGH LINE's prior approval. 8.3 If, in CUSTOMER's opinion acting reasonably, any Deliverable does not conform to the Acceptance Criteria, CUSTOMER shall give HIGH LINE five (5) business days written notice thereof. If CUSTOMER fails to give such notice within the said five business days (or such other period specified in the Implementation Planning Report Document) the Deliverable shall be deemed to have met the Acceptance Criteria. If CUSTOMER provides a notice of dissatisfaction with respect to any Deliverable, the parties shall work together to identify and correct any deficiencies. If, after reasonable effort by both parties, CUSTOMER (acting reasonably) is still unable to agree that a Deliverable proposed by HIGH LINE has met Acceptance Criteria, HIGH LINE may suspend delivery of the Services until the dispute has been settled. 8.4 HIGH LINE Representations and Warranties Re: Professional Services: Subject to Article 8.5 below, HIGH LINE hereby represents and warrants to CUSTOMER, with respect to the Professional Services and Deliverables set out in the Implementation Planning Report Document, that: 8.4.1 each of its employees assigned to perform Professional Services shall have the proper skill, training and background so as to be able to perform in a competent and professional manner and that all work will be performed in accordance with this Agreement; and 8.4.2 for a period of ninety days following completion of the Professional Services as defined in the Implementation Planning Report Document, the Deliverables set out in the Implementation Planning Report Document shall perform substantially in accordance with the agreed specifications as set out in the Implementation Planning Report Document including the Acceptance Criteria. 8.5 The representations and warranties of HIGH LINE contained in Article 8.4 above: 8.5.1 are conditional upon CUSTOMER fulfilling all of its obligations under the terms of this