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Quick Start Implementation Agreement Re: Agreement Addendum #091001 Page 2 of 10 2.6 "CUSTOMER Technical Environment" means the CUSTOMER hardware and software described in the Implementation Planning Report Document. 2.7 "Professional Services" means installation and implementation of the Licensed Software, and provision of training related to the Licensed Software, as outlined in the Implementation Planning Report Document. 2.8 "Implementation Planning Report Document" means the document prepared by HIGH LINE in consultation with the CUSTOMER outlining the manner in which the Professional Services will be completed which will be executed by HIGH LINE and the CUSTOMER contemporaneously with the execution of this Agreement. The Implementation Planning Report Document will not be a legally binding contract, except to the extent it contains definitions referred to in this Agreement or is incorporated into this Agreement in writing. A copy of the Implementation Planning Report Document is attached as Schedule I. 2.9 "Third Party Software" means Third Party Software identified in the License Agreement or Implementation Planning Report Document. 3. SERVICES. SCOPE AND DELIVERABLES: 3.1 The Professional Services shall commence upon execution of this Agreement and as set out in the Implementation Planning Report Document (the "Commencement Date"). 3.2 The scope of the Professional Services will include installation, testing and implementation of the Licensed Software, and training of CUSTOMER personnel, as requested by CUSTOMER and as outlined in the Implementation Planning Report Document. 3.3 The Deliverables and the Completion Dates will be as set out in the Implementation Planning Report Document. The Deliverables or Completion Dates or both may be amended from time to time by the written consent of both parties. 3.4 In the event that any change in: 3.4.1 the scope of the Professional Services as outlined in the Implementation Planning Report as amended from time to time, or 3.4.2 the Deliverables or the Completion Dates, is proposed by HIGH LINE or the CUSTOMER, or any such change is agreed to between HIGH LINE and the CUSTOMER, HIGH LINE shall be entitled to issue a change order in writing at any time thereafter and require that HIGH LINE and the CUSTOMER approve such change order in writing prior to HIGH LINE commencing or implementing such change in scope, Deliverables or Completion Dates. Any changes in scope, Deliverables or Completion Dates agreed to between HIGH LINE and the CUSTOMER, and any change orders so approved by HIGH LINE and the CUSTOMER, shall constitute an amendment to the Implementation Planning Document. HIGH LINE shall be entitled to insist upon approval in writing of change orders even if the change in question does not change any of the financial terms or timelines then in place between HIGH LINE and the CUSTOMER. 3.5 In the event of any conflict between the terms of this Agreement and the terms of the Program License Agreement #980601, the terms of the Program License Agreement #980601 will prevail.