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DocuSign Envelope ID:75FE39C7-BC6A-40EE-BF86-44BCFC63729F <br /> 12. The package price will include the following: <br /> a. Up to six (6) electric vehicles. Up to six (6) electric vehicles and a minimum fleet of two (2) <br /> vehicles as describes in scope of services item 7 <br /> b. All vehicle maintenance. <br /> c. Operators such as drivers, mechanics, and customer services representatives. All positions will <br /> be hired at a minimum of$15.00 per hour per City standards and will not promote or solicit tips. <br /> d. Front and back City branding. <br /> e. Insurance in accordance with City standards. <br /> f. Management software(hosted). <br /> 13. Invoices will be submitted to the City on a monthly basis and will include details as requested by the City. <br /> The Contractor will submit invoices via email to cosmap�ic,samnarcostx.gov. The Contractor will also <br /> include the City's Contract Administrator and his/her designee on the email correspondence. <br /> 14. The Management Software(hosted)will provide the following: <br /> a. Collection of origin and destination data with reporting through either: <br /> i. Application,or <br /> ii. Driver recording. <br /> b. Collection of anonymized demographic data with reporting. <br /> c. Provision of in-app"pop-up"questions as directed by the City with response reporting. <br /> d. Analytical reporting available online to the City within twenty-four(24)hours to show efficiency <br /> of routes and confirm that the optimal return on investment is accomplished. Contract cost will <br /> include online data access and storage of data for three (3) years, and a detailed monthly report <br /> and data that will be submitted to the City in.CSV forinat. <br /> 15. Reporting will include the following: <br /> a. Weekly ridership: <br /> i. Number of riders. <br /> ii. Origin and destination of trips. <br /> iii. Time and date of pickup and drop off. <br /> iv. Reason for trip. <br /> v. Number of registered riders on app. <br /> vi. Vehicle hours. <br /> vii. Complaints received by any means. <br /> viii. Make,model, and ADA capability of vehicles used for service. <br /> b. Reports of emergency or escalated incidents within two(2)hours of incident. <br /> c. Monthly reports of marketing efforts made. <br /> d. Notification of any suggested route or time changes. <br /> e. Point of contact for contract matters to be made in writing to the City within one(1)business day. <br /> 16. Vehicles will accommodate five(5)or more passengers,and ADA paratransit vehicles will accommodate <br /> at least three(3)passengers and one(1)wheelchair passenger. <br /> 17. Drivers and customer service representatives will demonstrate local knowledge of San Marcos. <br /> II. City's Responsibilities <br /> The City will provide design and imagery to the Contractor for the standard vinyl and installation and wrap of <br /> vehicles. The City is responsible for the cost of production of the vinyl. Once the standard vinyl has been <br /> installed on the Contractor's vehicles to be utilized for this contract,the City will review and <br /> approve/disapprove of the wrap within five(5)business days. <br /> The City will provide any and all marketing and educational messages to the Contractor for dissemination from <br /> the operators to riders. The City will retain all marketing rights and any advertising revenue. <br /> The City will provide the scheduled route(s)to the Contractor with at least one(1)week prior to the start of the <br /> routes. <br /> Rev 06.13.2022 Page 9 of 12 <br />