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MAR COS <br /> City of San Marcos <br /> Agency <br /> ",i f r,,`I y IN r,,,ii f ai°ii,,,rn rr ii o c r,, MonflItorhig and n II`;%1 r,,ar u it hi 67127 (k:),,) <br /> The City of San Marcos, in conjunction with the service provider, collects and monitors data on safety <br /> performance indicators through a variety of mechanisms described in the following sections. Safety <br /> performance indicators can provide early warning signs about safety risks.The City's service provider <br /> currently relies primarily on lagging indicators representing negative safety outcomes that should be <br /> avoided or mitigated in the future. However, initiatives are underway to adopt a more robust set of <br /> leading indicators that monitor conditions that are likely to contribute to negative outcomes in the <br /> future. In addition to the day-to-day monitoring and investigation procedures detailed below,the City, <br /> in consultation with our service provider, will review and document the safety performance monitoring <br /> and measuring processes as part of the annual update of this ASP. <br /> MO'rQ.TOITr* COM LIA'rQ1,,,E AirQrD ,UFFI I 'rQf Y OF NrOr,.i,DU awl „d,27 ( )(1 <br /> The City's service provider monitors our system for personnel compliance with operations and <br /> maintenance procedures and also monitors these procedures for sufficiency in meeting safety <br /> objectives. A list of documents describing the safety related operations and maintenance procedures <br /> cited in this ASP is provided in Appendix A of this document. <br /> The City's service provider's supervisors monitor employee compliance with San Marcos urbanized area <br /> SOPS through direct observation and review of information from internal reporting systems such as the <br /> Employee Suggestions procedures, provided in Section 10 of the CARTS Employee Handbook, from both <br /> employees and customers. <br /> The City in consultation with our service provider addresses non-compliance with standard procedures <br /> for operations and maintenance activities through a variety of actions, including revision to training <br /> materials and delivery of employee and supervisor training if the non-compliance is systemic. If the non- <br /> compliance is situational, then activities may include supplemental individualized training, coaching, and <br /> heightened management oversight, among other remedies. <br /> Sometimes personnel are fully complying with the procedures, but the operations and maintenance <br /> procedures are inadequate and pose the risk of negative safety outcomes. In this case,the cognizant <br /> person submits the deficiency or description of the inadequate procedures to the SRM process.Through <br /> the SRM process, the SRM team will then evaluate and analyze the potential organizational hazard and <br /> assign the identified hazard for mitigation and resolution, as appropriate.The SRM team will also <br /> conduct periodic self-evaluation and mitigation of any identified deficiencies in the SRM process itself. <br /> m„ , <br /> The City's service provider's management is required to monitor investigation reports of safety events <br /> and SRM resolution reports to monitor operations to identify any safety risk mitigations that may be <br /> ineffective, inappropriate, or not implemented as intended. If it is determined that the safety risk <br /> mitigation did not bring the risk to an acceptable level or otherwise failed to meet safety objectives, <br />