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Section 1.4 Operation of Collection Services <br /> 1.4.1 Quali <br /> A.The Contractor will not spill or leave residential solid waste remaining(that is allowed contractually) <br /> when making pickups. If the Contractor spills residential solid waste, green waste or recyclables, spill <br /> will be contained, and a special crew will be dispatched to clean up the spill. If a spill leaves a stain on <br /> a roadway, building, or other similar surface,the Contractor will use all reasonable means available to <br /> remove the stain and restore the facility to the satisfaction of the Director. <br /> B. The Contractor will be responsible for injuries to any person and damage to any property, including <br /> City-owned property caused by willful wrongful or negligent acts related to the Contractor's operations <br /> and activities under this Contract. <br /> C. The Contractor will replace or repair all Carts damaged by normal wear and tear or damaged by the <br /> Contractor free of charge. The Contractor will replace up to one solid waste, one recycle cart, and one <br /> green waste material cart,lost or stolen at no charge per customer per year.The customer is responsible <br /> for carts lost or stolen in excess of the free replacement or damaged or destroyed by abuse at a cost per <br /> cart in Attachment A. This fee is applied to contamination cart swaps, verified by the City, and <br /> destructed carts. <br /> 1.4.2 Collection Routes <br /> A. Starting one year from the effective date of this Contract as established in Section 6.1.1. The <br /> Contractor will establish residential and multi-family Unit collection routes. A map will be submitted <br /> to Director whenever there is a change to the route. The Contractor may propose changes in routes or <br /> days of collection affecting residential and multi-family units by submitting a written request at least <br /> 30 calendar days in advance, unless a shorter period of time is approved by the Director. Any change <br /> in routes or scheduling will be subject to approval by the Director prior to implementation. The <br /> Contractor will deliver a written notice of approved changes to the City at least 30 calendar days prior <br /> to the change,unless a shorter period of notice is approved by the Director. <br /> B. The Contractor will not commence any residential collection prior to 7:00 a.m. or after 7:00 p.m., <br /> unless otherwise approved by the Director. <br /> 1.4.3 Holidays <br /> The Contractor may observe six legal holidays in each calendar year(New Year's Day,Memorial Day, <br /> Independence Day, Labor Day, Thanksgiving Day and Christmas Day). If a holiday is to be observed, the <br /> Contractor will notify the City of the change in the schedule. A decision to observe any of the above <br /> holidays does not relieve the Contractor of its obligation to provide the same frequency of collection service <br /> for that week of the holiday, as stated in this contract,for residential and uulti-family Units. The Contractor <br /> will perform required collections on an alternate day, approved by the Director, on each week in which a <br /> holiday falls. <br /> 1.4.4 Complaints <br /> A. The City and Contractor will serve as the contact point for all customer complaints about the <br /> Contractor's services. The City will provide the Contractor with contact information for this purpose. <br />