Res 2024-206 approving a Change in Service to the agreement with Texas Disposal Systems, Inc., for the collection and disposal of solid waste and recyclable materials to extend the term of the agreement for five additional years

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If the Contractor receives a complaint directly from a customer,the Contractor will respond courteously and direct the customer to the contact point identified for this purpose by the City. B. The Contractor will provide communication to all trucks from its base of operations. C. The Contractor will respond promptly and courteously to investigate and provide resolution to all complaints it receives from the City. The Contractor will respond promptly to City telephone or email inquiries regarding the status of complaints and complaint resolution. D. The Contractor will investigate all alleged missed scheduled collections, and if such allegations are verified by the Contractor or by the City,the Contractor will arrange for the collection of the uncollected solid waste within 1-2 business days after the complaint is received. E. The Contractor will notify the City of all residential solid waste, recyclables and green waste materials the Contractor declines to collect and the reason for it. The Director may investigate "no pickup" complaints and advise the customer of the reasons, or require the Contractor to collect the material. F. The City will keep a record of the dates and times complaints are received and the dates and times the complaints were resolved by the Contractor. 1.4.5 Complaint Resolution and Penalties A.The Contractor will be charged an administrative penalty of not less than$25.00 or more than$1,000 for each customer complaint or other violation of this contract that is not resolved within two business days of receipt of complaint by Contractor and to the reasonable satisfaction of the City Manager. The Contractor may appeal a penalty assessment to the City Council by filing a written notice with the City Manager within ten (10) calendar days of the date of the City Manager's decision. The City Council will hear the appeal at its next regular meeting that is ten (10) days or more after the date the appeal notice is filed. The City Council's decision will be final. B. Administrative penalties will be deducted from the City's payment to the Contractor for the billing cycle following the City Manager's determination (or the City Council's determination if appealed). Twenty-five (25) or more unresolved complaints for which penalties are assessed during the term of this contract are grounds for contract termination by the City Council. 1.4.6 Equipment A. The Contractor will operate only enclosed packer type trucks suitable to keep the solid waste recyclable or green waste materials from falling or blowing from the trucks. Solid waste or recyclable materials hauled by the Contractor will be contained, tied or enclosed so that leaking, spilling and blowing is prevented. All of the Contractor's equipment will be in good mechanical condition and possess current federal and TXDOT certifications. B. The Contractor will provide communication to all trucks. C. The Contractor will keep all equipment clean and in a good state of repair. D. The Contractor will not allow the noise level for the collection vehicles during the stationary collection or compaction process to exceed the current city noise ordinances, or State guidelines.