Res 2008-051 - Laserfiche WebLink

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covered under the warranty provided herein, Customer agrees to reimburse Eka for all reasonable expenses incurred in traveling and/or the shipping, handling, and inspection of such product; (d) products will be accepted by Eka for warranty claim verification only when returned by Customer in a condition which allows for suitable testing by Eka. 8. REMEDY FOR NONCONFORMING GOODS In the event that any product or system requires warranty or repair service, a Return Material Authorization (RMA) number MUST BE OBTAINED FROM EKA BEFORE such goods can be returned to Eka. All returns must be shipped, freight prepaid, to Eka. No unauthorized returns will be accepted within Eka's facilities. To obtain an RMA number, the following information must be supplied: product name and part number, serial number, and detailed description of the problem. Following receipt of any request for an RMA number, Eka shall inform Customer of the warranty status of such return. Products or systems returned under a valid warranty claim shall be repaired or replaced at no expense to Customer, other than costs incurred in returning the same to Eka. Should a returned product be diagnosed as "no trouble found", Eka will contact Customer for technical resolution before the product is returned to Customer. 9. DEFINITIONS Unless defined otherwise herein, capitalized terms used in these Support Services terms and conditions shall have the same meaning as set forth in the Software License Agreement: 1) "Error" means - an error in SOFTWARE which significantly degrades the SOFTWARE as compared to the Eka Systems' published performance specifications. 2) Error Correction" means -the use of reasonable commercial efforts to correct Errors 3) "Fix" means -the repair or replacement of object or executable code versions of SOFTWARE to remedy an Error. 4) "Previous Release" means - at any time the release of SOFTWARE which has been replaced by the then-current release of the same SOFTWARE. Notwithstanding anything else, a Previous Release will be supported by Eka Systems only for a period of six (6) months after release of the then-current release. 5) "Support Services" means -Eka Systems support services as described in Section 2. 6) "Technical Support Contact" means - a Customer employee trained in the operation and functionality of Products and able to answer most installation, use and problem queries from Customer's End-User. 7) "Telephone Support" means -technical support telephone assistance provided by Eka Systems to the Technical Support Contact during Eka Systems' normal business hours concerning problems of SOFTWARE and the Previous Release. 8) "Work-around" means - a change in the procedures followed or data supplied by Customer to avoid an Error without substantially impairing Customer's End-User's use of SOFTWARE. THESE TERMS AND CONDITIONS CONSTITUTE A SERVICE CONTRACT AND A PRODUCT WARRANTY. THE SOFTWARE AND ALL MATERIALS RELATED TO THE SOFTWARE ARE SUBJECT EXCLUSIVELY TO THE WARRANTIES AND LIMITATIONS OF WARRANTIES SET FORTH IN THIS AGREEMENT. THIS ATTACHMENT IS AN ADDITIONAL PART OF THE AGREEMENT AND DOES NOT CHANGE OR SUPERSEDE ANY TERM OF THE AGREEMENT EXCEPT TO THE EXTENT UNAMBIGUOUSLY CONTRARY THERETO. Advanced Metering Infrastructure Agreement Page 33