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ATTACHMENT D <br />Eka Systems Installation and Training <br />Introduction <br />The quality and performance of a proposed system are only as good as the company that supports <br />the system. Eka Systems brings to each new customer its unequaled experience in AMI/AMR <br />networking, superior designed equipment, and a commitment to total system support over the life <br />of the system. <br />When an order for an EkaNet System is received, several elements of the Eka organization <br />immediately begin working to ensure a successful installation: <br />• Customer Support develops a project plan and installation schedule. <br />• Sales works closely with Customer Support to ensure that all of the customer's pre- <br />installation concerns have been addressed and are reflected in the planning. <br />• Manufacturing adds the hardware requirements to its schedule to ensure that all <br />equipment is available when the installation date is set. <br />Installation Process <br />Regardless of the size or complexity of the installation, our goal is to deliver a system that <br />operates as expected, is compatible with existing systems, and is smoothly integrated into daily <br />operations as quickly as possible and to the customer's complete satisfaction. The exact process <br />by which we achieve this goal depends, of course, on the specifics of the installation. <br />Installation involves these major steps: <br />Pre-Deployment Analysis <br />Approval Packet Preparation <br />Customer Approval <br />System Installation and Training <br />Acceptance Testing <br />Included within each of these steps are several options, especially in the Pre-Deployment <br />Analysis step and Training. For example, a customer requiring a small, standard system may <br />elect to forego the pre-deployment analysis. Training can be done either at the customer's <br />facility concurrent with the installation or in regularly scheduled classes held at the Eka Systems <br />facilities in Germantown, Maryland. We also offer a "train-the-trainer" option in which <br />customer personnel are taught to deliver the training. <br />The typical time for system installation is 120 days; however, depending on the size and <br />complexity of the system, the installation can take anywhere from a few days to a few months. <br />All tasks and milestones are scheduled and agreed to in advance between Eka Systems and the <br />customer. <br />Keep in mind that <br />Planning is the key to a successful system installation. <br />Advanced Metering Infrastructure Agreement Page 34 <br />