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Docusign Envelope ID:430DA8ED-F2BF-4131-BE14-A60F4552B467 <br /> ATTACHMENT A <br /> STATEMENT OF WORK <br /> C. Ensure an average of 80% of clients enrolled in the WIC Program, excluding <br /> dual participants, transfer locked and/or migrant clients, shall participate as <br /> food benefit recipients each month (breastfeeding infants are also included in <br /> the client count), per quarter. The System Agency will access and analyze <br /> performance measure data. The active participant percentage is the number of <br /> participating clients issued benefits where monthly participation status reason <br /> is `Active' excluding dual participants, transfer locked and migrants, divided <br /> by the number of eligible participants (enrolled) excluding dual participants, <br /> transfer locked and migrants; and <br /> D. Ensure an average customer satisfaction percentage of no more than 10%below <br /> the statewide average,per quarter. The System Agency will access and analyze <br /> performance measure data. The statewide customer satisfaction percentage is <br /> an aggregate of all Grantee customer service satisfaction scores. Ten percent of <br /> the statewide average is subtracted from the total statewide average giving the <br /> Grantee the minimal acceptable customer satisfaction score. The System <br /> Agency may use additional customer satisfaction comparisons to continually <br /> improve the service in Texas. <br /> IV. INVOICE AND PAYMENT <br /> 4.1 System Agency will send Grantee an annual funding letter ("Notice of Award") <br /> setting the award amount for the corresponding fiscal year. Annual and funding <br /> adjustment Notices of Award will be incorporated into this Contract by reference. <br /> 4.2 Grantee will request monthly reimbursements by e-mail to HHSC WIC Program <br /> Services Unit at WICInvoices@hhs.texas.gov by the last business day of the <br /> following month. <br /> 4.3 Grantee will submit a separate invoice for reimbursement of actual allowable costs <br /> associated with each project as indicated on the Notice of Award funding letter. <br /> A. Grantee will indicate separately on the face of the invoice, the costs associated <br /> with administration,nutrition education,and breastfeeding,and/or in the format <br /> designated by System Agency. <br /> B. Grantee awarded SNAP-Ed Program funding will indicate separately on the <br /> face of the invoice the expense by cost categories as instructed when awarded <br /> the SNAP-Ed funding. <br /> 4.4 Grantee will submit FSR quarterly reports by e-mail for each project as indicated <br /> on the Notice of Award funding letter to HHS WIC Program Services Unit at <br /> WICInvoices@hhs.texas.gov by the last business day of the month following the <br /> end of each quarter of the Contract term for review and financial assessment. <br /> System Agency Contract HHS001503400023 <br /> Page 11 of 13 <br />