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City of San Marcos Contract#2025-039.1 <br /> • Providing a monthly report of approved and denied applications and transactions during the current <br /> month and year to date.The monthly report will be submitted to the Utility Billing Manager on the first <br /> Monday of each month. <br /> • Incorporating a universal City Application for Utility Payment Assistance(Exhibit`B")provided by <br /> the City with the Contractor's application process. <br /> • Issuing the Notice of Request for Payment Assistance Form (Exhibit"C") to the City on behalf of <br /> the approved customers as needed. <br /> • Monitoring the approved distribution of the funds for customers' utility bills through use of Utility <br /> Payment Assistance Tracking Record(Exhibit"D"). <br /> • Attending quarterly meetings with City staff for discussion regarding distributions of funds, outreach, <br /> and barriers. <br /> 3. Distribution of Funds: <br /> • Funds will be used to assist customers of the City's utility services with payments of their utility bill. <br /> • City funds will not be used to assist customers with deposits to establish their services. <br /> • Customers may receive assistance up to four (4)times per fiscal year from the agencies contracted to <br /> manage the Utility Payment Assistance Program. The City's fiscal year runs October 1 through <br /> September 30. <br /> • Assistance may be provided for a current billing period,and the arrears amount due not to exceed sixty <br /> (60)days of outstanding bills and late penalty charges. <br /> • All other fees are not eligible to be paid using utility assistance funds. This includes,but is not limited <br /> to,Tampering Fees, Connection Fees, and After-Hours Connection Fees. <br /> • Donated funds are not guaranteed and are not subject to automatic renewal each year.However,unused <br /> donated funds may carry over to the next fiscal year at the City's discretion. <br /> • An amendment to this agreement may be enacted for allocating future donations for pledges(assistance <br /> amount awarded)to other utility providers at the City's discretion. <br /> • One hundred percent(100%) of donated funds is used for providing direct utility payment assistance. <br /> The ten percent (10%) administrative fee for total award is derived from total award but is paid from <br /> the City budget funds. <br /> 4. Qualification Criteria: Customers must meet one or more of the following criteria to be eligible for utility <br /> assistance: <br /> • Low income(250%of the federal poverty)families <br /> • Elderly(60 years of age or older) <br /> • Disabled <br /> • Veterans <br /> • Children five(5)years of age or younger residing in the household <br /> 5. Terms of Agreement: <br /> • The ten percent(10%)administrative fee invoice cannot exceed the amount of total pledges processed <br /> during the invoiced period.An exception may be made for submitted documentation for actual costs of <br /> expenses promoting the utility payment assistance program, not exceeding the total allowable <br /> administrative fee. <br /> 2 <br />