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DocuSign Envelope ID: 103DC81A-DA34-4DDA-AAF4-6AAAB065D71F <br /> 10 Provide a brief history of your company, MANSFIELD HISTORY, STRUCTURE, AND CULTURE <br /> including your company's core values, For over 65 years, Mansfield has provided North America's leading organizations <br /> business philosophy, and industry longevity world-class support and solutions across the energy supply chain. As North <br /> related to the requested equipment, products America's largest delivered fuel supplier, Mansfield delivers 3 billion gallons annually <br /> or services. to 8,000 customers and over 20,000 ship-to's throughout the United States and <br /> Canada. <br /> The company's customer portfolio includes some of the largest transportation fleets <br /> in the world consisting of leading commercial companies and Federal, State, and <br /> Local government entities. Customers benefit from Mansfield's supply and distribution <br /> network, its transactional management capabilities, and its wealth of fuel <br /> management tools and insights in a partnership that ensures the ongoing <br /> sustainability of a best-in-class fuel management program. <br /> Mansfield is a private family-owned company with a staff of over 850 employees <br /> throughout its 11 office locations in North America including a dedicated Canadian <br /> office in Calgary, AB. Customers benefit from a committed staff focusing on the <br /> company mission to Build Relationships That Matter. Mansfield believes in building <br /> and investing in relationships — relationships with one another, suppliers, <br /> communities, and of course customers. Everything the company does now and in <br /> the future hinges on the quality and durability of the relationships fostered by <br /> Mansfield employees. To that end, Mansfield is committed to inclusivity and diversity <br /> in its ordinary course of business. At Mansfield, we believe that a diversity of <br /> viewpoints, experiences, and backgrounds creates long-term value for our customers <br /> and for the communities in which we operate. <br /> Mansfield believes that regular communication, transparency, and performance <br /> measurement foster any business relationship. Two-way communication allows all <br /> parties to be engaged and involved in the decision-making process throughout the <br /> contract term. Beyond a sales team and customer management team, as further <br /> outlined in this response, Mansfield offers its customers a 24-hour service line to <br /> address after hours concerns. Customer needs are identified and escalated to the <br /> correct key staff member to ensure a solution is developed as efficiently as possible. <br /> Given Mansfield's long-standing history of supplying government entities and first <br /> responders, the company understands the importance of supply security. Mansfield <br /> maintains a broad portfolio of fuel procurement optionality to ensure reliable supply <br /> and competitive pricing in every market. Additionally, through the company's <br /> proprietary DeliveryONE network of over 1,500 transportation providers nationwide, <br /> Mansfield maintains relationships with multiple carrier partners in all major markets. <br /> Mansfield has developed and managed emergency preparedness plans for <br /> customers nationwide; the firm's standard Business Continuity Plan document — a <br /> copy of which is provided with this submission — illustrates the thoroughness with <br /> which Mansfield approaches an impending event. <br /> The company also takes cost and complexity out of the fuel supply chain by <br /> focusing and investing in technology. Mansfield wraps both enhanced services and <br /> transactional insights around every gallon through Mansfield's proprietary online <br /> customer portal, FuelNet. This platform provides access into every aspect of a <br /> customer's fueling program. From online ordering to invoice reporting, customers <br /> have dashboard access to virtually every component of a best-in-class fuel <br /> management platform. <br /> MANSFIELD CORE PRINCIPLES <br /> Every day, employees act in accordance with the company's six core principles: <br /> Conscientiousness — holding ourselves accountable to all customers, vendors, and co- <br /> workers alike; Excellence —persistently seeking new ways to improve personally, as <br /> a team and as an organization; Innovation — embracing new ideas and welcoming <br /> new opportunities; Integrity — acting with transparency and integrity; Personal <br /> Service — exemplifying the meaning of high-touch, passionate, personal service; and <br /> Teamwork — the sum of employees collaborative energy is greater than that of any <br /> individual effort. These Core Principles guide employees in service of Mansfield's <br /> customers. <br /> Bid Number: RFP 121522 Vendor Name: Mansfield Oil of Gainesville <br />