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1.1.2 Services. The Vendor will provide project management services as detailed in the <br />aforementioned attachments to include: <br />a) Hardware Installation; <br />b) Integration, Test and Optimizing; <br />c) Software Configuration Analysis and Set-up; <br />d) Documentation; <br />e) Customization; <br />f) Training; and <br />I) Post Implementation Support. <br />The City is not limited to the procurement of the aforementioned Services, but may procure <br />additional Services in accordance with sub-section 1.4 of this Agreement, and as they may be <br />further specified in a future Project Approach Plan. <br />1.1.3 Response Times. The Vendor will respond to calls for service in accordance with the <br />severity level established in the Software Maintenance Agreement attached as Attachment F and <br />as may be included in any separate Project Approach Plan negotiated for the City's procurement <br />of additional Products and Services. <br />1.1.4 Project Approach Plan. The Vendor's scope of work for the System is included in <br />Project Approach Plan #1 which is attached to this Agreement. The Vendor will perform all <br />Services and provide all Products in accordance with Project Approach Plan #1, which may <br />include, but will not be limited to, the following items: <br />a) Ordering Hardware; <br />b) Setup and Configuration; <br />c) Product Install and Verification; <br />d) Begin Pilot; <br />e) Operational Pilot; <br />f) Full Rollout; <br />g) Training; and <br />h) Post Action. <br />In the event that the City requests additional Products or Services in accordance with Subsection <br />1.4 of the Agreement, a corresponding Project Approach Plan and Authorization of Change in <br />Services ("CIS") which is attached as Attachment G will accompany each such request. <br />1.1.5 Vendor's Personnel/Representation. The Vendor will secure, at its own expense, all <br />personnel required to perform all the Services required under this Agreement. All personnel <br />performing maintenance for the System and any other Products procured by the City will be <br />Brazos certified employees. Prior to performing any Services on City premises, the Vendor will <br />notify the City of their employees, which will have access to City premises where the Products <br />and/or System components are located. The Vendor will perform background checks sufficient <br />to satisfy the CJIS security audit for running TLETS and NCIC queries at no additional cost to <br />the City. The Vendor will remove any employee(s) performing Services under this Agreement if <br />Brazos Technology, Hand Held Ticket Writer System Agreement <br />3