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RFP 209-028 <br />brazos <br />Hand Held Ticket Writer System <br />93 Business The Proponent should explain the T he current implementation of the eCitation server does not Expected <br /> Continuity process for archived historical e ver automatically remove historical data. We strongly <br /> data. Include information on b elieve one of the significant benefits of our system over <br /> archiving, retrieval, and purging t ime is the historical information collected. Therefore all <br /> attached documents. data, detail reports, pictures, video, and audio are retained <br /> until manually purged by an Administrator. <br />94 Business The System should be able to be The time it takes for us to restore a database (about 25GB Expected <br /> Continuity restored quickly after the f or 1 million records) is about 10 minutes. A full restore on <br /> operating system is installed. t he web server (which includes pictures, audio, etc.) can take <br />' <br /> Assume 100mbs backbone, 100 s <br />about 1.5 hours for a full restore. We would expect the City <br /> GB database, 100 GB image restore to happen much faster. <br /> store. <br />95 Business The System should ensure We utilize stored procedures and enforce referential integrity Expected <br /> Continuity master file records cannot be to prevent 'orphaning' child records on the database. <br /> deleted if any child records exist. <br />96 Business Application updates should be Any and all updates are performed when the handheld Expected <br /> Continuity administered without downtime. device is next synced. This allows all handheld devices at <br /> all customer sites to be kept at the same release level and to <br /> receive all updates and bug fixes immediately without having <br /> to call the devices in from the field. <br />97 Business The Proponent should provide Since we provide the City will all updates (major and minor) Expected <br /> Continuity recommendations for tuning to the eCitation server as well as the devices, the City will <br /> parameters for all databases. receive all database tuning procedures that we utilize today. <br /> Since the system being installed is the same as our hosted <br /> system, we are constantly improving our database (and <br /> code) tuning in order to achieve maximum performance on <br /> the system. We do not have specific recommendations for <br /> the City -- you will receive all of the same performance and <br /> scalability configurations when we install the server. <br />98 Business The distribution of data should We employ two different types of syncs, one is the partial Expected <br /> Continuity minimize the amount of data sent sync, real-time data push (if desired by the City) and the <br /> over the WAN. other is the full sync, which is performed on-demand by the <br /> officers. The partial sync does not push large files such as <br /> video and audio in order to minimize data sent over a WAN. <br /> These files are pushed during the on-demand sync along <br /> with any data that is remaining on the device as well as <br /> downloading new software and pick-list data. During every <br /> sync, all data are compressed and encrypted in order to <br /> minimize the size of the data that transmitted between the <br /> client and the server. <br />99 Business The System should allow one or Any text files, scanned images, audio files, etc. are Desired <br /> Continuity more files to be attached to a associated With a citation number as soon as they are <br /> data record. (i.e. text files, uploaded to the eCitation server. The number of files that <br /> scanned images, digital photos, can be associated with a citation number is unlimited. All of <br /> faxes, etc.). these files are associated with the citation and viewable from <br /> the eCitation server. <br /> <br /> Netwo rk <br /> Item # Category Requirement Description Required Res, onse Priori <br /> 100 Network The System will be able to run in The Brazos Solution has been implemented in over 150 Must have <br /> a switched and routed network customer environments that have a wide variety of network <br /> environment. types and protocols. Since we utilize 100% webservices, we <br /> have a wide range of strategies for operating in different <br /> customer environments. The bottom line is that if the device <br /> and/or workstation can 'see' the eCitation server via a <br /> browser, then the system will be 100% operational.