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Brazos *ij'jr_ RFP 209-028 Hand Held Ticket Writer System 101 Network The System will be able to run in Same as item #100 above. Must have an environment that uses 100/1000MB full duplex connections for back-end systems. 102 Network The System will be able to run in The Brazos Solution will operate on any laptop or device Must have an MS XP Operating System. running a Windows operating system. There are no computers required on the backend, since the Brazos Solution is entirely web-based. The vast majority of our customers are running XP and XP Professional. For all administrative and reporting access to the eCitation server itself, we require IE 6.0 or greater. 103 Network The system should monitor traffic We do not have any SNMP traps built into our system and Expected using SNMP and be V3 believe that another server should have this monitoring compliant. capability. We currently use a service provided by Rackspace (our hosting company) to provide this monitoring capability. 104 Network The City Administrator should be This is a setting on the server itself and can be configured to Expected able to ping the System OS. (or not to) respond to a ping. 105 Network The Proponent should provide an The final diagram will be provided to the City when the Expected end-to-end network diagram in a complete design of the system is approved by the City. PDF or Visio format. 106 Network The System should be able to run We do not have any implementations using a pure VLAN Expected in a VLAN environment. environment that we are aware of. We do allow for all servers names, ports, packet sizes and security to be defined by each customer for each connection. We will have to understand what the City has set up to be able to verify operation or not. 107 Security The System security environment Each user in the system (server and ticket writers) can be Must have will be capable of setting set with permissions that define what they do and do not permissions for user access on all have access to. Each screen, task, and field on the system levels. can be accessed, disabled, or hidden based upon the permissions of the user that is logged in. 108 Security Passwords will not be included in All passwords are stored in an encrypted (hashed) format Must have automated sign-on procedures, that is not in readable form. The system will hash the stored in cache, or transmitted in entered password and attempt to match based upon the clear text. hashed value. Additionally, ANY field stored on the devices can be set to save in an encrypted mode at the discretion of the City. 109 Security The System will provide complex Administrators can control basic password functions (for Must have password formats. example, use NCIC standards, strong passwords, simple passwords, and reset passwords). Most of this functionality may or may not apply with an integration to Active Directory. 110 Security The System must not use an The Brazos Solution does not require an application firewall Must have application-layer firewall. to be defined on the server. Item # Cate ci Requirement Description Re uired Response Priority 111 Security Single tunneling is required which While Brazos will agree to this stipulation, we would prefer to Must have means that when the Proponent have the VPN allow connections to ticket writers connected is connected to the City's VPN, to the computer initiating the VPN. This will allow our they are disconnected from their technical team to sync devices with the City configuration local network. The Proponent will and test the system. need to disconnect from the VPN to regain local access. This is in regards to vendor remote maintenance.