Res 2009-171 - Laserfiche WebLink

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ATTACHMENT F Software Maintenance Agreement This Software Maintenance Agreement (the "Maintenance Agreement") is entered into and effective this 2nd day of November, 2009 by and between Brazos Technology Corporation (the "Vendor") having its principal place of business at 707 South Texas Avenue, Suite 1103D, College Station, Texas 77840, (the "Vendor") and the city of San Marcos, a Texas Municipality, having its principal place of business at 630 E Hopkins, San Marcos, Texas 78666 (the "City"). WHEREAS, the Vendor has provided the City with certain software as specified in the Master Agreement and Attachment D to the Master Agreement and pursuant to the Software License Agreement (the "License Agreement") attached to the Master Agreement as Attachment A. WHEREAS, the City wishes to have the Vendor provide maintenance and support services pursuant to the terms and conditions of this Maintenance Agreement; NOW, THEREFORE, both the City and the Vendor agree as follows: LCOVERAGE During the term of this Maintenance Agreement, Vendor agrees to provide maintenance and support services for the Covered Software operating at the site(s) and on the hardware configurations listed in Cost Proposal, Attachment D).. Covered Software does not include hardware vendor operating systems and other system software, City developed software, and third-party software (except any third party software embedded in the Covered Software). Il. DESCRIPTION OF MAINTENANCE SERVICES A. Support Services. During the term of the Master Agreement and in accordance with this Maintenance Agreement, Vendor will provide the referenced Services in order to maintain the Covered Software in good working order, keeping it free from material defects so that the Covered Software will function properly and in accordance with the accepted level of performance as set forth in the Master Agreement and the License Agreement. (1) Service Response. The Vendor will make available to the City a telephone number (the "Support Center HOTLINE") for the City to call requesting service of the Covered Software. The Support Center HOTLINE operates 24 x 7 x 365. The HOTLINE can also be used to notify the Vendor of problems associated with the Covered Software and related documentation. B. Remedial Support. Upon receipt by Vendor of notice from City through the Support Center HOTLINE of an error, defect, malfunction or nonconformity in the Covered Software, VENDOR will respond as provided below: Brazos Technology, Hand Held Ticket Writer System Agreement 33