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I I . .- b. However a comprehensive programs in civil law will also include advice and representation in those areas of criminal law in which indigent defendants are not being provided the assistance ofa la';yer. The UL~ will be.~e to provide counsel prior to arrange- ment; in juvenile cases;I~' ~ , in felony caSeS at an earlier stage in the proceedings than the public defender or other appointed counsel is usually assigned by the court; in post-conviction proceedings; in. parole revocation; in civiL con- tempt; and, in mistreatment of prisioners after sentence and incarceration. 5. The expense of litigation and other costs incidental to effective legal representation, including such items as court ~osts. expert witness's fees, and deposition and transcript charges will be as~ sumed by the LAAP after all efforts have been initiated to waive court costs. See Appendix 3. 6. The establishment of a Legal Hotline is a possibility that tJ:i.ll,be considered after the Hays Bar Association submits their idea~ and suggestions to the Policy Advisory Committee. Every effort will be made to recruit law students from the University of Texas in Austin and from Saint Mary's,University in San Antonio. The Legal Hotline should be available to the clients of the legal aid services p1:'ogram,established as elegible clients, and to persons of undetermined eiegibilit.y only on eme.gency basis. III. INTEfu'lAL SER.VICE APPEAL PROCEDURE: If an applicant or a client has a cOInplai.'"\t either in regards toeligibi:J.ity or to quality of service the following steps are to-be followed after determination as to type of complaint. A, Where denial of an application is involVed, the burden is on the applicant. B, \;here a termination of service is involved, the burden is 'on the LAAP Director who made the decision to terminate. Procedural Action: C. Where a question of quality of services is involved the bl,,:rdea or is upon both parties. 1. The matter under appeal must be in writinibe~een the Client/applicant and the LAAP Director stating the particulars. :...~ t.