Res 2002-145 - Laserfiche WebLink

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8/01 · test at least once a month all PSAP and Ancillary equipment for proper operation and user familiarity. Testing must include 9-1-1 test calls, placed from wireline and wireless telephones, for the basic call scenarios that include at a minimum (1) 9-1-1 call: voice, ANI/AU verification, instant playback recording, and printer operation; (2) call transfer; (3) abandoned call; (4) TDD/TYY call; (5) ANI call-back; (6) administrative call; and (6) ancillary equipment functionality. Test results must be reported on Exhibit 6 and furnished to CAPCO within five business days after completion of the testing · test at least once a month all 9-1-1 Telecommunications Devices for the Deaf (TDD) and Teletypewriters (TTY) for proper operation and to maintain user familiarity · log (Exhibit 7) all TDD/TTY calls and submit copies of the logs to CAPCO when requested · limit access to all PSAP equipment to authorized public safety personnel and designated repair technicians · prohibit additions to or modifications of the PSAP equipment without CAPCO's prior written consent. If Public Agency adds to or modifies PSAP equipment without CAPCO's consent and the equipment as a result must be repaired or replaced, Public Agency agrees to pay for the repair or replacement within 15 calendar days after receiving CAPCO's invoice for the repair or replacement. · protect the PSAP equipment and secure the premises of the PSAP against unauthorized entrance or use · use the Query feature of the workstation solely for 9-1-1 purposes, and report in writing to CAPCO any violation of this policy within 24 hours of discovery · protect the confidentiality of addressing databases and of information furnished by telecommunications providers, and notify CAPCO in writing within two business days of the receipt of a request for addressing databases or information made under the Texas Public Information Act · practice preventive maintenance for the PSAP equipment including, at a minimum, backing up data on a removable medium, and storing the removable medium in a secure place, to ensure that every seven days of calls are archived; · request free emergency communications training according to a process defined by CAPCO · ensure its personnel dress professionally, in compliance with CAPCO written guidelines, while attending training classes · notify CAPCO at least two business days prior to canceling any Telecommunicator's scheduled training · if CAPCO incurs training cost because of cancellation, reimburse CAPCO for the cost, according to the Emergency Communications Training Canceliation Policy (Exhibit 8), of the cancellation of any Telecommunicator's training with fewer than two business days' advance notice · provide a safe and healthy environment for all 9-1-1 Telecommunicators, vendors and guests, including a smoke-free workplace 7