Laserfiche WebLink
<br />DISPUTES AND ARBITRATION <br /> <br />If you have any concerns regarding our legal services or our charges, we will make every effort to <br />reach a fair and equitable resolution. In the rare event that you and we cannot resolve your concerns, <br />we encourage selection of an informal mediator. Should that not resolve the matter, any dispute <br />between you and the firm that cannot be resolved by mutual discussion or voluntary mediation will <br />be resolved by binding arbitration in San Antonio, Texas, in accordance with the rules of the <br />American Arbitration Association. The award will be in writing and accompanied by written <br />findings and conclusions. The reasonable cost and expenses of arbitration may be included as part of <br />the award to be allocated by the arbitration. Judgment upon the award rendered by the arbitrators <br />pursuant to such rules may be entered by any court having jurisdiction thereof. The arbitrators' <br />decision shall be final, binding and non-appealable. <br /> <br />The State Bar of Texas investif!ates and prosecutes professional misconduct committed by Texas <br />attorneys. AltIwuf!h not every complaint af!ainst or dispute with a lawyer involves professional <br />misconduct, the State Bar Office of General Counsel will provide you with information about how <br />to file a complaint. For more information, please call 1-800-932-1900. This is a toll-free <br />telep/wne call. <br /> <br />CONCLUSION <br /> <br />The firm's foremost objective is to provide quality legal services. We recognize the importance of <br />knowing how a client feels about the services provided by our attorneys. Please feel free to discuss <br />any aspect of the firm's services or charges with the lead attorney or our office manager. <br /> <br />F:\Carson- TML-2125.00 I \Ccrrespondence\englgementltr.doc <br />