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RFP 211 -037 a. The successful Proponent will provide an onsite technician by the following business day (8:00 a.m. to 5:00 p.m. weekdays and holidays excluded) after receiving a failure notification. The successful Proponent will initiate the correction of the failure within eight (8) business hours after the arrival of its technician. In the event the technician is unable to remedy the failure, the successful Proponent will provide the City with an estimated timeframe for the correction of the failure and it is the City's decision whether to accept the estimated timeframe provided or solicit alternative solutions from the successful Proponent. The successful Proponent will provide the City with hourly status updates until the failure is corrected. 3. Repair Documentation: Upon notification of any system failure the successful Proponent will generate a trouble ticket detailing the problem, estimated costs, if any, and schedule for completion. The successful Proponent will be required to provide and maintain repair documentation for each trouble ticket generated. Repair documentation may be emailed to the City or posted on the successful Proponent's website, for City access to ongoing service documentation and history log. The successful Proponent will explain the procedure, in its proposal, that allows the City to access its repair history file (See Section 6.17). 4. Reportinq Procedures: All technicians who require access to City premises for any reason will be required to report to the City's representative or its designee. Upon arrival on City property, prior to commencement of repair and when the repair is complete /prior to departure, the technician will report to the City. Reporting to any other City employee is not acceptable. If the repair cannot be completed in one day, the technician will advise the City's representative before leaving City premises, will state the reason for the delay, and will schedule repair completion. M. DISASTER RECOVERY: The successful Proponent will submit, with its proposal, a disaster recovery plan for force majeure events (See Section 6.G). This disaster recovery plan will provide procedures for use in the event the successful Proponent's telecommunication switching equipment is rendered inoperable. N. REMOTE MONITORING CAPABILITIES: The successful Proponent will provide a detailed description of its remote monitoring capabilities for T1 services installed at City location(s). Remote monitoring of the City's services will include notification of failures, as they occur and monthly reporting of such failures. The successful Proponent will submit a sample monitoring, and /or failure report with its proposal (See Section 6.1-1.). O. MONTHLY TRAFFIC ANALYSIS REPORT: The successful Proponent will provide monthly traffic analysis reports of installed services to the City for the first year after acceptance. Traffic analysis reports will include the current grade of service along with any recommendations to improve the City's response to the public. The City expects these reports to show its usage of services including bandwidth /channel usage, busy