Res 2011-094 - Laserfiche WebLink

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corrections required as a result of this survey will be corrected by the Contractor within fourteen (14) calendar days of its receipt of this letter. D) Evidence that all subcontractors have been paid in full by the successful Proponent prior to system acceptance by the City. E) Implementation and operation of the Project has continued without failure for a continuous thirty (30) calendar day period. The acceptance period is defined as the ten (10) business days from the date of installation and activation of the Project wherein the City will determine whether the Project has been satisfactorily completed and is suitable for acceptance by the City. The Project will not be deemed accepted by the City until the repair history procedure has been approved by both the City and the Contractor. Upon final acceptance, the City will issue a letter of acceptance to the Contractor fixing the acceptance date. 1.1.7 Maintenance and On2oina Service,: Commence maintenance of all equipment and services on the day the Project is finally accepted by the City. The Contractor will maintain ownership of all onsite cable, materials, and equipment associated with the Project until all such items are incorporated into the Project. The equipment includes Decoder Service Unit(s) ( "DSU ") /Coder Service Unit(s) ( "CSU "), Drop & Insert Muxes, and any other equipment needed for the total turnkey installation of the Project. The Contractor will incur all costs for any material, cable or equipment repairs. If, during the contract period, any specific equipment, component or cable requires maintenance deemed excessive by manufacturer standards, the Contractor will replace the item at no cost to the City. The Contractor will provide all maintenance related to onsite equipment and cable installed by the Contractor at the City's location(s) at no additional cost to the City. All travel expenses incurred by the Contractor in providing maintenance are included in the total Project costs and are the sole responsibility of the Contractor. The Contractor will provide all maintenance test equipment, replacement parts, and qualified personnel to maintain and service the City equipment and cable. 1.1.8 System Failures: Notify the City periodically concerning the status of all phases of system repair. The Contractor will provide a system certified technician (the "technician ") for all system failures as defined below. If the technician is required to leave the City site for any period prior to completion of repair, the technician will inform the City of the reason for departure and the estimated time of return. If the technician is delayed in returning, the technician will notify the City of a new estimated time of return. The following outlines the guidelines, procedures, and definitions required in the event of system failures: A) Malor System Failure: 1) A major system failure is defined as any of the following: Telecommunications Services Agreement 2011 R,