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<br />EXHIBIT 4 <br /> <br />TROUBLE REPORTING PROCEDURES <br /> <br />Enhanced 9-1-1 is a critical emergency service, and any condition that interferes with a caller <br />reaching the proper emergency service and having a proper address display must be corrected. <br />All equipment problems should be reported immediately to the repair center. <br /> <br />EMERGENCY VS. NON-EMERGENCY TROUBLE <br /> <br />l. EMERGENCY TROUBLE requires immediate action by the telephone company in the interest <br />of public safety. <br /> <br />A. PSAP is unable to receive calls or talk on any 9-1-1 lines, at any positions. <br />B. PSAP is unable to transfer calls to another response agency. <br />C. ANI and/or All failure at all positions. <br /> <br />II. NON-EMERGENCY TROUBLE does not seriously impair service and does not critically <br />affect public safety. It requires telephone company action, but may not require immediate <br />action. <br /> <br />A. One or two 9-1-1 lines are not working, but there are enough in-service to handle the <br />call volume. <br />B. ANI and/or All failure at one or two positions. <br />