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<br />Method for Reporting Trouble Begins with Calling the Repair Center: <br /> <br />If you are using: <br /> <br />SWBell - TCI and Wallboard <br />To Report Troublef call 1-800-945-7776 or 434-0139 <br />GTE - to Report Trouble, call 1-800-483-8860 <br />Century Telephonef to Report Troublef call 611 <br /> <br />THIS WILL (NITIA TE THE REPAIR PROCESS. <br /> <br />When calling to report problems, clearly identify yourself as a 9-1-1 PSAP that answers <br />emergency telephone calls. Also, be prepared to provide the fallowing: <br /> <br />1. Your name. <br />2. Your PSAP location. <br />3. A contact.phone number. <br />4. Nature of problem. <br /> <br />Phone company personnel should inform you of the status of the repair call. If you have not <br />been contacted about the repair within 30 minutes, CALL BACK. If you have any problems <br />contacting the repair center, or if they do not respond promptly, call the next level of supervisors <br />listed on the escalation list. <br /> <br />LOG ALL CALLS TO REPAIR. IT IS IMPORTANT TO MAINTAIN YOUR <br />OWN RECORDS REGARDING SYSTEM PROBLEMS. <br /> <br />1/6/98 - jo <br />