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<br />Section 3: ACCESSIBILITY <br /> <br />9 3.01 <br />Subject: <br /> <br />TOO and ITY information <br /> <br />Reference: ACSEC policy <br /> <br />Source: <br /> <br />Policy: <br /> <br />9 3.02 <br />Subject: <br /> <br />November 25,1998 <br /> <br />To insure compliance with the ADA, and according to the U.S. Dept. of <br />Justice (DOJ), PSAPs must train their call takers to effectively recognize <br />and process TOOrrrv Calls. The DOJ stipulates that comprehensive <br />TDollTY training is mandatory for all personnel who may have contact <br />with individuals from the public and that refresher training should be at a <br />minimum of every six months. <br /> <br />Amendment to Rule 251.4 concerning TO Os and Accessibility <br /> <br />Reference: ACSEC Rule 251.4 - Guidelines for the Provisioning of Accessibility <br />Equipment <br /> <br />Source: <br /> <br />Policy: <br /> <br />Post Commission memorandum dated September 22, 1998 <br /> <br />It was determined through case law that the use of TOD call diverters is <br />inconsistent with the mandate to provide "direct access" to telephone <br />emergency services. The ma,ndate is based on the Department of <br />Justice's ability to enforce Title II and associated services related to the <br />provisioning of emergency telephone service. ACSEC Rules 251.1 and <br />251.4 were revised to accommodate the direction. <br /> <br />ACSEC Policies and Procedures <br />February 1999 <br /> <br />Page 15 <br />