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<br />-, <br /> <br />~. <br /> <br />C. <br /> <br />LIGHTNING PROTECTION <br /> <br />3. CUSTOMER SERVICE REQUIREMENTS <br /> <br /> <br />NOTED AND ACCEPTED <br /> <br />~~~~I <br /> <br />INOTEDANDACCEPTED <br /> <br />List the Customer Service office that will be the first level of support for the City of San Marcos. <br /> <br />Site Telephone "Manned" Hours Physical Address <br />Number of Operation <br />Customer Service 611 24 x 7 We use virtual call centers located in <br />Office Alexandria, LA, LaCrosse, WI and <br /> Columbia, MO <br />Customer Service 512-754-5213 M-F 8am - 5 pm 208 S. Guadalupe; San Marcos, TX <br />Escalation Support 78666 <br /> <br />Describe what happens to customers if they call outside your normal Customer Service "Manned" hours <br />. operation. <br /> <br />IF?"~JJ$~9~~;~~~[~1r1, .~~J;ri;HqUR$r:t~~"OJS.P,ATCHER'VJl4h,9~~!~J'C;fi...,"Q"I~.~~~r~TQ'A TECliNICI'" <br />IMME;DIA1l;l4j'~Q:j~~E()NEMLt RE;SPON[j.Wtr"lti:aHOURSFORA'\M~ijR;'.UT~~E~ <br /> <br /> <br />B. LONG OIST ANCE SERVICES <br />INOTEDANDACCEPTED <br />1. CIRCUIT REQUIREMENTS <br />I NOTED AND ACCEPTED <br />2. INSTALLATION REQUIREMENTS <br />~OTED AND ACCEPTED <br /> <br />I~~~ ~ <br />..' ',' ~"'. '~~"- <br />v <br /> <br />J~.~;?~~ I <br /> <br />/ ~ <br />L..../ <br /> <br />~'--. <br /> <br /> <br />l>iz~~~~~ I <br /> <br />, ' .............. <br />~ <br /> <br /> <br />I <br /> <br />The City of San Marcos - RESPONSE FORM (Attachment A}- Designed by Communications Consulting Group, Inc. <br /> <br />Page 12 <br />