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<br />. <br /> <br />A. EQUIPMENT <br />ciTED AND ACCEPTED <br /> <br />/.-~ -- <br />~~~~~ <br />f <br />........... <br /> <br />B. CABLE <br /> <br />~-/~~ I <br /> <br />" --- <br /> <br />I NOTED AND ACCEPTED <br />C. LIGHTNING PROTECTION <br />I NOTED AND ACCEPTED <br /> <br />I~d~~~) <br /> <br />l.,...--"' <br /> <br />3. CUSTOMER SERVICE REQUIREMENTS <br /> <br />~~~~ <br /> <br />INOTEDANDACCEPTED <br /> <br />List the Customer Service office that will be the first level of support for the City of San Marcos. <br /> <br /> <br />Site <br /> <br />Telephone <br />Number <br />611 <br /> <br />"Manned" Hours <br />of 0 eration <br />24 x 7 <br /> <br />Physical Address <br /> <br />We use virtual call centers located in <br />Alexandria, LA, LaCrosse, WI and <br />Columbia, MO <br />208 S. Guadalupe San Marcos, TX <br />78666 <br /> <br />tomer Service <br />ce <br /> <br />Customer Service <br />Escalation Support <br /> <br />512-754-5213 <br /> <br />M-F 8am - 5 pm <br /> <br />Descript what happens to customers if they call outside your normal Customer Service "Manned" hours <br />of operation. <br /> <br />IFifcUSTO"E~~~S~11 AFt&RHO~~S,- T~'~DJSPATCHER WiLL DI$P~TGH THE T~oKst T(fA'TECHNICIAN <br />I,MMEDIATELY ANQ~O,~E;ONEWlll ~E$(:JON~,wrrtlIN 2HQURS FOR A M,~OR O'U'fA($E. <br />. . ...... -.-." -,' .' .' . '..' .... ... ,- ..,.' ,..... '," ".' .. .... -. .. <br /> <br />-- <br /> <br />The City of San Marcos - RESPONSE FORM (Attachment A)- Designed by Communications Consulting Group, Inc. <br /> <br />Page 13 <br />