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<br />, <br /> <br />~ <br />I <br /> <br />-- <br /> <br />, <br /> <br />EMERGENCY RESTORATION PLAN <br /> <br />CenturyTel of San Marcos, Inc. <br /> <br />Number: CSP 100-210-000 <br />Revision Date: 02-01-04 <br /> <br />IV. CLASSIFICATION OF EMERGENCIES -- CSP 100-210-020 <br /> <br />A. Classifications/Assessments of Emergencies <br /> <br />1. Definition of classifications and types of emergencies and level of <br />organizational involvement <br /> <br />2. Extent of plan activation <br /> <br />3. Assessment of scope and size of event <br /> <br />B. Critical Users/Priority of Restoration <br /> <br />1. Definition of critical users: emergency agencies, hospitals, fire <br />departments and volunteers, law enforcement agencies or local <br />governmental control centers, civil defense or key individuals <br /> <br />2. Telecommunications service priority guidelines (TSP and local) <br /> <br />C. <br /> <br />Notification Process <br /> <br />1. Outline of emergency notification procedures and final disposition <br />reporting process <br /> <br />2. Notification and clearing process (internal and external) <br /> <br />3. PUC notification <br /> <br />4. Post-event reporting and methods to be used <br /> <br />V. COMMUNICATIONS PLANS -- CSP 100-210-025 <br /> <br />A. Mass Communications <br /> <br />1. Outline of mass media communications plan for each <br />classification of emergency <br /> <br />2. Responsibilities/point of contact with media <br /> <br />B. Internal Communications <br /> <br />1. <br /> <br />Outline of employee communications plan for each classification <br />of emergency <br /> <br />2. <br /> <br />Responsibility for contacting employees <br /> <br />Page 2 of 5 <br />